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BBB Business Review

This Business is not BBB accredited

Verizon - New England

Phone: (800) 244-3737 185 Franklin Street, Suite 200, Boston, MA 02110 http://www.verizon.com

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Description

Verizon is a public utility company serving consumer and business telecommunication needs. The company was established and incorporated in Massachusetts in 1983. The company employs 24,000 people. Any questions or problems that have not been satisfactorily adjusted by the appropriate customer service office or repair division may be directed to the attention of Customer Relations at 800-743-7988 or 617-743-9915.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Verizon - New England
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Verizon - New England

Customer Complaints Summary Read complaint details

703 complaints closed with BBB in last 3 years | 285 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 78
Billing/Collection Issues 317
Delivery Issues 15
Guarantee/Warranty Issues 1
Problems with Product/Service 292
Total Closed Complaints 703

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Verizon - New England
See Trends in Complaints on Verizon - New England

  • Government Actions

    Massachusetts Attorney General vs Verizon New England
    On December 16, 2011 Massachusetts Attorney General announced Verizon New Enlgand has agreed to pay more than $800,000 to resolve allegations that it overcharged numerous cities and towns for telephone services provided under a statewide contract.

    Verizon has since refunded the overcharged amounts which totaled $1.5 million.  Through this settlement, Verizon will now pay an additional $800,000.  This includes an amount equal to twice the interest that would have accrued on the overcharged amounts, and a payment to the Commonwealth for the costs of its investigation.  From this fund, each of the affected entities will be compensated for the delay in issuing refunds. 

    What government actions does BBB report on?

  • Advertising Review

    BBB has nothing to report concerning Verizon - New England's advertising at this time.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: June 07, 1926 Business started: 01/01/1883 in MA Business incorporated: 01/01/1883 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Public Utilities
1 South Station, Boston MA 02110
http://www.state.ma.us/dpu/
Phone Number: 617-305-3537
Fax Number: 617-478-2589

Business Management
Mr. Robert Mudge, Vice President
Contact Information
Customer Contact: Ms. Debra Tinnin, Complaint Manager Principal: Mr. Robert Mudge, Vice President
Number of Employees

24,000

Business Category

TELEPHONE COMPANIES

Service Area
This Verizon location services consumers in Massachusetts & Rhode Island.
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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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