BBB Business Review

Text Sizesmallmediumlarge

This Business is not BBB accredited

USTeleCenters, Inc

Phone: (617) 689-0020 10 Granite St, Quincy, MA 02169 http://www.ustele.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

US TeleCenters is a provider of sophisticated telecommunications equipment and network services for small to medium sized businesses in New England. The company represents New England Telephone, and has strategic alliances with specialized equipment manufacturers and all regional Bell operating companies. The business was established in 1986 and incorporated in 1987 in Massachusetts. They employ 150 people. Mr. Franklin A. Reece, III is the President. Mr. Ali Inanilan is the Administrative Officer. Mr. Thomas Kerwin is the Director of Operations and any questions or problems shoud be directed to his attention. The firm has a branch in South Yarmouth, Cape Cod, New York city, NY.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for USTeleCenters, Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on USTeleCenters, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 30, 1997 Business started: 01/01/1986 in MA Business incorporated: 01/01/1986 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Public Utilities
One South Station, Boston MA 02110
http://www.mass.gov/eea/grants-and-tech-assistance/guidance-technical-assistance/agencies-and-divisions/dpu/
Phone Number: 617-305-3500
Fax Number: 617-345-9101
DPU.Administration@state.ma.us

Business Management
Mr. Franklin A. Reece, President
Contact Information
Customer Contact: Ms. Thomas Kerwin, Operations Director
Principal: Mr. Franklin A. Reece, President
Number of Employees

150

Business Category

TELEPHONE COMPANIES TELEPHONE EQUIPMENT & SYSTEMS-DEALERS TELEPHONE COMMUNICATIONS SERVICES VIDEO CONFERENCING EQUIPMENT & SYSTEMS VIDEO CONFERENCING SERVICE

Industry Tips
Telephone Communication Services
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.