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BBB Business Review

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BBB Accredited Business since

Sentenia Systems, Inc.

Phone: (978) 536-4499 Fax: (978) 536-7488 12 Teal Rd, Wakefield, MA 01880 http://www.sentenia.net


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Description

Sentenia Systems, located in Wakefield, MA, is a leading provider of integrated voice and data communications with a strong industry reputation as solution experts for the SMB  market.  With over 25 years of experience in data communications, telecommunications, and computer telephony integration, Sentenia offers reliable, customized, best-in-class solutions for  VoIP, Unified Communications, Carrier Services, Structured Cabling, Network Deployment, Backhaul and Connectivity, and Managed Services.  The business states they understand the unique challenges of businesses in this arena and design their offerings accordingly.  Their expertise in computer telephony integration allows them to provide a reliable voice and data platform upon which their clients conduct their business.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sentenia Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sentenia Systems, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sentenia Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 2008 Business started: 07/01/2003 in MA Business incorporated 07/15/2003 in MA
Type of Entity

Corporation

Business Management
Mrs. Donnalynn Gibson, Executive Assistant to the CEO
Contact Information
Customer Contact: Mr. Phil Clifford, CEO
Principal: Mrs. Donnalynn Gibson, Executive Assistant to the CEO
Number of Employees

16

Business Category

TELECOMMUNICATIONS SERVICE All Other Telecommunications (NAICS: 517919)

Service Area
Sentenia Systems, Inc. provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.