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BBB Business Review Reliability Report for
iBasis, Inc.

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 96958
Business Name:
iBasis, Inc.
ibasis.net
pingo.com
Business Address: 20 Second Avenue
Burlington, MA 01803
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See the location on a Google Map
Original Business Start Date: 1/1/1996
Type of Entity: Corporation
Incorporated: 1996 in DE
Principal:
Ofer Gneezy, President
Customer Service Contact:
Lauren Williams, Assistant Treasurer
Number of Employees: 370
Phone Number:
(781) 505-7500
Fax Number:
(781) 505-7300
Email Address:
info@ibasis.net
BBB Accreditation: This business is not a BBB Accredited Business

Type of Business:
TELECOMMUNICATIONS SERVICE
Website Address:

http://www.ibasis.net http://www.pingo.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:

  • 19 complaints filed against business
  • Failure to respond to 2 complaints filed against business

Click here for an explanation of BBB Ratings.

Business Management

BBB has no information regarding Business Management at this time.

BBB Accreditation

This business is not a BBB Accredited Business.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 19 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 19 complaint(s) closed in the last 36 months, 8 were closed in the last 12 months.

These complaints concerned:

1 regarding Advertising Issues
2 regarding Credit, Billing or Collection Issues
11 regarding Customer Service Issues
1 regarding Product Quality Issues
1 regarding Refund or Exchange Issues
2 regarding Sales Practice Issues
1 regarding Service Issues

These complaints were closed as:

2 Administratively Closed
2 No Response
15 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

iBasis, Inc. provides international long distance phone service to other carriers and to retail customers through pre-paid calling cards and services sold online and through distributors. The company was established in Massachusetts and incorporated in Delaware in 1966. There are 210 employees. Mr. Ofer Gneezy is the President and Chief Executive Officer of the company. Mr. Gordon VanderBrug is the Executive Vice President and Mr. Richard Tennant is the Chief Financial Officer. Any questions or problems should be directed to the attention of Ms. Lauren Williams, the Assistant Treasurer. The company policy states that retail customer refunds are reviewed on an individual basis dependent upon the facts of the case.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 96958

Report as of: 2/9/2010
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