BBB Business Review

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This business is not BBB accredited.

Teespring, Inc.

Phone: (855) 833-7774 3 Davol Sq Ste B200, Providence, RI 02903 View Additional Email Addresses

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Teespring, Inc is a custom t-shirt business incorporated in Rhode Island in 2013 . Consumers design their own custom t-shirts , then they are sold through the Teespring website .

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Teespring, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 111 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

111 complaints closed with BBB in last 3 years | 60 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 12
Delivery Issues 60
Guarantee/Warranty Issues 1
Problems with Product/Service 32
Total Closed Complaints 111

Customer Reviews Summary Read customer reviews

664 Customer Reviews on Teespring, Inc.
Customer Experience Total Customer Reviews
Positive Experience 598
Neutral Experience 12
Negative Experience 54
Total Customer Reviews 664

Additional Information

BBB file opened: July 07, 2013 Business started: 11/01/2011 in RI Business incorporated 11/25/2013 in DE
Type of Entity


Business Management
Mr. Walker Williams, CEO Mr. Christopher Daft, Senior Vice President Mr. Dirk Everidge, Director of Customer Service Ms. Chassity Hernandez, Customer Service Agent
Contact Information
Customer Contact: Mr. Dirk Everidge, Director of Customer Service
Customer Contact: Ms. Chassity Hernandez, Customer Service Agent
Principal: Mr. Walker Williams, CEO
Number of Employees


Business Category

T-SHIRTS & SWEATSHIRTS Other Clothing Stores (NAICS: 448190)

Method(s) of Payment
We accept 3 different forms of payment:
Credit/Debit cards
Pre-paid credit card

Industry Tips
Online Shopping

Customer Review Rating plus BBB Rating Summary

Teespring, Inc. has received 4.88 out of 5 stars based on 664 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.