BBB Business Review

This Business is not BBB accredited


Phone: (855) 833-7774 3 Davol Sq Ste B200, Providence, RI 02903


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Teespring include:

  • 52 complaint(s) filed against business

Factors that raised the rating for Teespring include:

  • Length of time business has been operating
  • Response to 52 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 5
Delivery Issues 26
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 52

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning consumers having issues with delay in delivery of goods, incorrect sizing of product and contacting customer service. Consumers state that the business is slow to respond. Consumers indicate that they want refund or replacement. BBB sent a written notice to Teespring identifying the potential pattern of complaint on 8/26 and 9/19/14 with a request for a business response. The business did not respond to BBB's request as of 10/14/14. Consumers attempt to resolve the issue or seek assistance from customer service via email and phone however find a lack of response from customer service and end up filing a complaint with BBB as a way to resolve the issue.

Customer Reviews Summary Read customer reviews

645 Customer Reviews on Teespring
Customer Experience Total Customer Reviews
Positive Experience 596
Neutral Experience 11
Negative Experience 38
Total Customer Reviews 645

Additional Information

BBB file opened: July 07, 2013 Business started: 11/01/2011 in RI Business incorporated: 11/25/2013 in DE
Type of Entity


Business Management
Mr. Christopher Daft, Owner Ms. Melissa McCarthy, Manager Ms. Cerrie Peckman, Customer Service Specialist
Contact Information
Customer Contact: Ms. Melissa McCarthy, Manager
Customer Contact: Ms. Cerrie Peckman, Customer Service Specialist
Number of Employees


Business Category


Method(s) of Payment
We accept 3 different forms of payment:
Credit/Debit cards
Pre-paid credit card

Customer Review Rating plus BBB Rating Summary

Teespring has received 3.54 out of 5 stars based on 645 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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