BBB Business Review
This Business is not BBB accredited
Phone: (855) 833-7774 3 Davol Sq Ste B200, Providence, RI 02903
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Teespring include:
- 52 complaint(s) filed against business
Factors that raised the rating for Teespring include:
- Length of time business has been operating
- Response to 52 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||52|
Additional Complaint Information
According to BBB files this business has a pattern of complaint concerning consumers having issues with delay in delivery of goods, incorrect sizing of product and contacting customer service. Consumers state that the business is slow to respond. Consumers indicate that they want refund or replacement. BBB sent a written notice to Teespring identifying the potential pattern of complaint on 8/26 and 9/19/14 with a request for a business response. The business did not respond to BBB's request as of 10/14/14. Consumers attempt to resolve the issue or seek assistance from customer service via email and phone however find a lack of response from customer service and end up filing a complaint with BBB as a way to resolve the issue.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||645|
Type of Entity
Business ManagementMr. Christopher Daft, Owner Ms. Melissa McCarthy, Manager Ms. Cerrie Peckman, Customer Service Specialist
Number of Employees
T-SHIRTS & SWEATSHIRTS
Method(s) of PaymentWe accept 3 different forms of payment:
Pre-paid credit card
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview