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BBB Business Review

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BBB Accredited Business since

Splash Super Center

Phone: (877) 527-4881 Fax: (877) 527-4881 60 Campanelli Drive, Braintree, MA 02184 http://www.splashsupercenter.com/



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Description

Splash Super Center specializes in the online sale of products related to swimming pools and swimming pool maintenance. The business services include but are not limited to, tips and advice on opening/ losing pools, chlorine usage, chemical safety, pool safety and overall maintenance. Products include but are not limited to, pool covers, pool chemicals, pool chlorine, pool floats, safety covers, solar covers and automatic pool cleaners.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Splash Super Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Splash Super Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Splash Super Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 17, 2013 Business started: 08/02/1976 in MA Business incorporated 08/02/1976 in MA
Type of Entity

Corporation

Business Management
Mr. Dustin Faria, E-Commerce Manager
Contact Information
Principal: Mr. Dustin Faria, E-Commerce Manager
Number of Employees

19

Business Category

SWIMMING POOLS - MAINTENANCE SWIMMING POOL EQUIPMENT & SUPPLIES SWIMMING POOL COVER SALES & SERVICE SPAS & HOT TUBS-SUPPLIES & PARTS WATER/POOL HEATING - SOLAR WHIRLPOOL BATH EQUIPMENT & SUPPLIES All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Splash Super Center sells the following brand(s): Aqua Products, Leisure Time, Loop-Loc, Poolmaster, Robelle, Some featured brands:, Swimline, Swimway

Splash Super Center offers the following product(s): Automatic Pool Cleaners, Chemicals, Cleaners, Filters and Filter Systems, Liners, Maintenance/Cleaning Products, Opening/Closing Products, Pool Covers, Pool Floats, Safety Covers, Solar, Solar Covers, Spa Chemicals, Spa Supplies, Steps & Ladders

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Check
Visa
MasterCard
American Express
Discover
PayPal
Refund and Exchange Policy
In the event you are not satisfied with your purchase, you may return it within 14 days of the receipt of your order, provided that the item is unopened, clean and in resalable condition. To receive a refund all return requests must be initiated by calling our Customer Care Center at 1-8-SPLASH-881 (Toll Free)! A Return of Merchandise Authorization (RMA) number will be issued and must be clearly visible on the return package. The return shipping cost is the responsibility of the original purchaser and the original handling fee will be deducted from the refund amount. Returns without an RMA will result in your credit for that order being delayed or denied. Please allow 21 business days from the date you return your package for your refund to be credited to your original form of payment. Please note that not all items may be returned. These items include: opened solar and winter covers, custom safety covers, pool liners, robotic pool cleaners, drop ship items (items not stocked), pool or spa chemicals and swimming pools.
Service Area
Splash Super Center provides their services in ALABAMA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry Tips
Buying a Hot Tub or Spa Buying a Swimming Pool Read Before You Sign Swimming Pool Contractors, Dealers & Designers
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.