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BBB Accredited Business since

Splash Super Center

Phone: (877) 527-4881 Fax: (877) 527-4881 60 Campanelli Drive, Braintree, MA 02184 http://www.splashsupercenter.com/

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Description

Splash Super Center specializes in the online sale of products related to swimming pools and swimming pool maintenance. The business services include but are not limited to, tips and advice on opening/ losing pools, chlorine usage, chemical safety, pool safety and overall maintenance. Products include but are not limited to, pool covers, pool chemicals, pool chlorine, pool floats, safety covers, solar covers and automatic pool cleaners.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Splash Super Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Splash Super Center include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Splash Super Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 17, 2013 Business started: 08/02/1976 in MA Business incorporated: 08/02/1976 in MA
Type of Entity

Corporation

Business Management
Mr. Dustin Faria, E-Commerce Manager
Contact Information
Principal: Mr. Dustin Faria, E-Commerce Manager
Number of Employees

19

Business Category

SWIMMING POOLS - MAINTENANCE SWIMMING POOL EQUIPMENT & SUPPLIES SWIMMING POOL COVER SALES & SERVICE All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Splash Super Center sells the following brand(s): Aqua Products, Leisure Time, Loop-Loc, Poolmaster, Robelle, Some featured brands:, Swimline, Swimway

Splash Super Center offers the following product(s): Automatic Pool Cleaners, Chemicals, Cleaners, Filters and Filter Systems, Liners, Maintenance/Cleaning Products, Opening/Closing Products, Pool Covers, Pool Floats, Safety Covers, Solar, Solar Covers, Spa Chemicals, Spa Supplies, Steps & Ladders

Method(s) of Payment
Check
Visa
MasterCard
American Express
Discover
PayPal
Refund and Exchange Policy
In the event you are not satisfied with your purchase, you may return it within 14 days of the receipt of your order, provided that the item is unopened, clean and in resalable condition. To receive a refund all return requests must be initiated by calling our Customer Care Center at 1-8-SPLASH-881 (Toll Free)! A Return of Merchandise Authorization (RMA) number will be issued and must be clearly visible on the return package. The return shipping cost is the responsibility of the original purchaser and the original handling fee will be deducted from the refund amount. Returns without an RMA will result in your credit for that order being delayed or denied. Please allow 21 business days from the date you return your package for your refund to be credited to your original form of payment. Please note that not all items may be returned. These items include: opened solar and winter covers, custom safety covers, pool liners, robotic pool cleaners, drop ship items (items not stocked), pool or spa chemicals and swimming pools.
Service Area
Splash Super Center provides their services in ALABAMA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , OHIO , OKLAHOMA , OREGON , PENNSYLVANIA , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry Tips
Buying a Swimming Pool Read Before You Sign Swimming Pool Contractors, Dealers & Designers
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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