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BBB Accredited Business since

Gibraltar Pools Corp.

Phone: (800) 872-7946 View Additional Phone Numbers 435 Boston St, Topsfield, MA 01983 View Additional Web Addresses

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Gibraltar Pools Corp. is a professional management services company whose activities are related to the retail sale and installation of Gibraltar Pools, La-Z-Boy Therapeutic Hot Tubs and Therapeutic Swedish Home Saunas. The flagship product is the rectangular on ground pool sold exclusively by Gibraltar, which has been engineered with cybernated 7-inch steel girder construction technology, and is equipped with a triple-filtration cleaning system that makes daily vacuuming unnecessary. The company offers Free Backyard Surveys to determine the most suitable pool location and services all of New England & Eastern New York.  In addition, the company maintains a large retail showroom on Route One in Topsfield, MA which features the Exclusive New England Showcase Display of La-Z-Boy Therapeutic Hot Tubs as well as a complete array of pool and spa supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gibraltar Pools Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gibraltar Pools Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Gibraltar Pools Corp.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 10

Additional Information

BBB file opened: February 27, 1986 Business started: 01/01/1985 in MA Business incorporated 10/31/1985 in DE
Type of Entity


Business Management
Mr. John Henshall, Service Manager
Contact Information
Principal: Mr. John Henshall, Service Manager
Number of Employees


Business Category


Service Area
Gibraltar Pools Corp. provides their services in MAINE, MASSACHUSETTS, NEW HAMPSHIRE, RHODE ISLAND, VERMONT.Gibraltar Pools Corp. provides their services in DUTCHESS County NY.
Additional Information

The company states that every pool is covered by a comprehensive factory warranty.  The company states that they sell, install and service over 7,000 on-ground swimming pools throughout New England. 90% of their service issues are weather related, weather causing service issues and weather delaying service resolutions and new installations.

Industry Tips
Buying a Hot Tub or Spa Buying a Swimming Pool Read Before You Sign Swimming Pool Contractors, Dealers & Designers

Customer Review Rating plus BBB Rating Summary

Gibraltar Pools Corp. has received 4.74 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.