BBB Business Review
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BBB Accredited Business since
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Gibraltar Pools Corp. is a professional management services company whose activities are related to the retail sale and installation of Gibraltar Pools, La-Z-Boy Therapeutic Hot Tubs and Therapeutic Swedish Home Saunas. The flagship product is the rectangular on ground pool sold exclusively by Gibraltar, which has been engineered with cybernated 7-inch steel girder construction technology, and is equipped with a triple-filtration cleaning system that makes daily vacuuming unnecessary. The company offers Free Backyard Surveys to determine the most suitable pool location and services all of New England & Eastern New York. In addition, the company maintains a large retail showroom on Route One in Topsfield, MA which features the Exclusive New England Showcase Display of La-Z-Boy Therapeutic Hot Tubs as well as a complete array of pool and spa supplies.
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A BBB Accredited Business since
BBB has determined that Gibraltar Pools Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gibraltar Pools Corp. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. John Henshall, Service Manager
Number of Employees
SWIMMING POOL CONTRACTORS, DEALERS & DESIGNERS HOT TUBS & SPAS-DEALERS SAUNA EQUIPMENT & SUPPLIES SWIMMING POOL SERVICE & REPAIR SWIMMING POOL EQUIPMENT & SUPPLIES All Other Specialty Trade Contractors (NAICS: 238990)
The company states that every pool is covered by a comprehensive factory warranty. The company states that they sell, install and service over 7,000 on-ground swimming pools throughout New England. 90% of their service issues are weather related, weather causing service issues and weather delaying service resolutions and new installations.