skip entire header and global navigation

BBB Business Review

BBB Accredited Business since 2/29/1996

Ambassador Pools Distributor, Inc.

Phone: (800) 752-9000 Fax: (781) 440-0426 78 Astor Avenue, Norwood, MA 02062 jdaly@ambassadorpools.com http://www.ambassadorpools.com

Description

Ambassador Pools Distributor, Inc. sells, services, and installs both USA and Kayak on ground pools. They serve the states of Massachusetts, Rhode Island, Connecticut, New Hampshire, New Jersey, Pennsylvania, Maryland, Delaware and Virginia The company states they offer free estimates available in the customer's home.

BBB Accreditation

A BBB Accredited Business since 2/29/1996

BBB has determined that Ambassador Pools Distributor, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ambassador Pools Distributor, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Ambassador Pools Distributor, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Ambassador Pools Distributor, Inc.

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 13

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Ambassador Pools Distributor, Inc.
See Trends in Complaints on Ambassador Pools Distributor, Inc.

Additional Information

top
BBB file opened: February 29, 1996 Business started: 01/01/1983 in MA Business incorporated: 01/01/1983 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
http://www.mass.gov/consumer
Phone Number: 617-973-8787. 888-283-3757
Fax Number: 617-973-8799
consumer@state.ma.us
The license number is 120201.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, 2nd Floor, Providence RI 02908
http://www.crb.ri.gov
Phone Number: 401-222-1268
Fax Number: 401-222-1940
The license number is 16237.

Type of Entity

Corporation

Business Management
Ms. Janet Daly, Finance Manager
Contact Information
Complaint Contact: Ms. Janet Daly, Finance Manager
Number of Employees

3

Business Category

SWIMMING POOL CONTRACTORS, DEALERS & DESIGNERS

Products & Services

Ambassador Pools Distributor, Inc. sells the following brand(s): Kayak Pools, USA Pools

Method(s) of Payment
Cash
Checks
MasterCard
Visa
American Express
Discover
Alternate Business Names
USA Pools and Kayak Pools
Industry Tips
Buying a Swimming Pool Read Before You Sign
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations