BBB Accredited Business since
Phone: (207) 622-3410 Fax: (207) 622-3441 2445 N Belfast Ave, Augusta, ME 04330
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Rocky's Stove Shoppe & Chimney Service sells, services, and installs wood, pellet, coal, and gas stoves, fireplace inserts and fireplaces, as well as hearth accessories. The company also provides masonry repairs, and chimney cleaning, relining, building and repair.
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A BBB Accredited Business since
BBB has determined that Rocky's Stove Shoppe & Chimney Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rocky's Stove Shoppe & Chimney Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Rocky Gaslin, Owner
Number of Employees
STOVES-WOOD, COAL, ETC. MASONRY REPAIRS FIREPLACES FIREPLACE EQUIPMENT-RETAIL CHIMNEY RELINING CHIMNEY CLEANING All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Rocky's Stove Shoppe & Chimney Services sells the following brand(s): AJs, Barefoot Pellets, Cubex Pellets, Fireplace Xtrordinaire, Harman, Hearthstone, Jotul, Lopi, Maine Woods Pellets, Okanagan Pellets, Pacific Energy, Pilgrim, Scan, Stoll , Vermont Castings, Yoder Hearth Classics
Rocky's Stove Shoppe & Chimney Services offers the following product(s): Fireplace Inserts (Wood, Gas, Pellet), Fireplaces (Wood, Gas), Hearth Accessories, Hearths, Mantles, Stove and Fireplace Maintenace Products, Stoves (Wood, Gas, Pellet, Coal), Wood Pellets
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 4:00 PM|
|Summer hours from Memorial Day through Labor Day are 8am - 1pm. By appointment is also available.|
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states refunds or exchanges are given for defective products. Most special order items can be returned minus 20% restocking fee.
Alternate Business NamesRocky's Stove Shoppe, LLC
Industry TipsHiring a Chimney Cleaner Hiring a Mason
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview