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BBB Accredited Business since

Rocky's Stove Shoppe & Chimney Services

Phone: (207) 622-3410 Fax: (207) 622-3441 2445 N Belfast Ave, Augusta, ME 04330

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Rocky's Stove Shoppe & Chimney Service sells, services, and installs wood, pellet, coal, and gas stoves, fireplace inserts and fireplaces, as well as hearth accessories. The company also provides masonry repairs, and chimney cleaning, relining, building and repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rocky's Stove Shoppe & Chimney Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rocky's Stove Shoppe & Chimney Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Rocky's Stove Shoppe & Chimney Services
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1980 Business started: 01/01/1980 in ME Business incorporated: 10/05/2007 in ME
Type of Entity

Series LLC

Business Management
Mr. Rocky Gaslin, Owner
Contact Information
Principal: Mr. Rocky Gaslin, Owner
Number of Employees


Business Category


Products & Services

Rocky's Stove Shoppe & Chimney Services sells the following brand(s): AJs, Barefoot Pellets, Cubex Pellets, Fireplace Xtrordinaire, Harman, Hearthstone, Jotul, Lopi, Maine Woods Pellets, Okanagan Pellets, Pacific Energy, Pilgrim, Scan, Stoll , Vermont Castings, Yoder Hearth Classics

Rocky's Stove Shoppe & Chimney Services offers the following product(s): Fireplace Inserts (Wood, Gas, Pellet), Fireplaces (Wood, Gas), Hearth Accessories, Hearths, Mantles, Stove and Fireplace Maintenace Products, Stoves (Wood, Gas, Pellet, Coal), Wood Pellets

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Summer hours from Memorial Day through Labor Day are 8am - 1pm. By appointment is also available.
Method(s) of Payment
American Express
Refund and Exchange Policy
The business states refunds or exchanges are given for defective products.  Most  special order items can be returned minus 20% restocking fee.  
Alternate Business Names
Rocky's Stove Shoppe, LLC
Industry Tips
Hiring a Chimney Cleaner Hiring a Mason

Customer Review Rating plus BBB Rating Summary

Rocky's Stove Shoppe & Chimney Services has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.