Business ProfileforEvergreen Home and Hearth

I wish I had read the reviews on Evergreen ***************************** before engaging in a woodstove purchase The first three weeks of operation went well, then the stove started smoking for no reason. The final straw was when the stove began spewing smoke from all sides filling our home with black soot. I called the store and they said to open an outside door for more draft! We reached out to the owner for resolution to the issue we were facing, he sent it to his salesperson instead of contacting us himeself. We received an abrupt reply from the salesperson stating the issues with a chimney that is located on the outside (a pushout) from the exterior wall of the house, the stove would need to burn at high heat to compensate the cold interior of the chimney. This negates the entire reason we bought such an expensive stove that advertised an all night burn. The techs returned with the fireplace surround, measured the moisture in the wood we were using, and swept the new chimney liner three times, gathering creosote on every sweep. Photos were taken and sent to the owner. I sent him an email again, and again no reply. I called him out on his lack of contact with us for resolution and the bad will it had created. We are now out over $6,000 with a stove that does not work well in our chimney situation. One would have thought they may have had this situation before in their tenure, and to warn a potential customer. We proved the moisture content in the wood was in the proper margin, and further proved six weeks of operation demanded a chimney cleaning. Six weeks. We entered into this transaction in good faith as a solution for our winter heat. We have burned wood all our life. We are left with a stove we cannot use and a massive hit to money we can not afford to lose. I hope no one else falls into this situation, but I know better. Shame on us to be so trusting. I hope this review helps others to avoid the same hardship we have experienced. They do not deserve your business.