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BBB Business Review

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BBB Accredited Business since

Embers, Stoves, & Fireplaces

Phone: (207) 221-8242 Fax: (207) 221-8244 581 Main Street, South Portland, ME 04106 http://www.embersstoveshop.com



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Description

BrownHope, LLC; also doing business as Ebmbers, Stoves, and Fireplaces, specializes in the sale of wood stoves, gas stoves and fireplaces, and other various items dealing with the hearth industry.  The company also states they sell high end patio furniture and install and services products they sell.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Embers, Stoves, & Fireplaces meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Embers, Stoves, & Fireplaces include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Embers, Stoves, & Fireplaces
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 15, 2010 Business started: 04/01/2009 in ME Business incorporated 04/06/2009 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Peggy Brown, Co-Owner Mr. Ernie Stanhope, Co-Owner
Contact Information
Principal: Ms. Peggy Brown, Co-Owner
Principal: Mr. Ernie Stanhope, Co-Owner
Number of Employees

2

Business Category

STOVES-WOOD, COAL, ETC. FIREPLACE EQUIPMENT-RETAIL All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Embers, Stoves, & Fireplaces sells the following brand(s): Atra, Big Green Egg, Jotul, Kozy Heat, Pacific Energy, Regency, RH Peterson, Scan, Summer Classics, Valor

Embers, Stoves, & Fireplaces offers the following product(s): Fire Pits, Fireplace Screens, Fireplace tool sets, Gas Fireplaces, Gas Inserts, Gas Log Sets, Gas Stoves, Grills, Outdoor Patio Furniture, Smokers, Wood Fireplaces, Wood Inserts, Wood stoves

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 5:00 PM
Su: Closed
Method(s) of Payment
Cash
Personal/Business/Cashiers Check
Money Order
MasterCard, Visa, American Express, Discover
Debit Card
Alternate Business Names
BrownHope, LLC

Customer Review Rating plus BBB Rating Summary

Embers, Stoves, & Fireplaces has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.