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BBB Accredited Business since

Don's Stove Shop, Inc.

Phone: (207) 897-4200 Fax: (207) 897-4211 View Additional Phone Numbers 113 River Road, Livermore, ME 04253

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Don's Stove Shop, Inc. is a full service hearth retailer providing sales and service for wood stoves, pellet stoves, gas stoves, and accessories. The business specializes in chimney repair, relining, cleaning, and inspection.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Don's Stove Shop, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Don's Stove Shop, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Don's Stove Shop, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: September 20, 2011 Business started: 01/01/1985 in ME Business incorporated 05/29/2008 in ME
Type of Entity


Business Management
Mr. Don Oakes, Owner Ms. Teresa Oakes, Owner
Contact Information
Principal: Mr. Don Oakes, Owner
Principal: Ms. Teresa Oakes, Owner
Number of Employees


Business Category


Products & Services

Don's Stove Shop, Inc. sells the following brand(s): AJ Hearth Originals , Avalon, Best Flex, Ecofan, Excel, Gelco, Heat Fab, Heat N Glo, Heatilator , Homesaver, Imperial, John Wright, Kidco, Little Bucket, Loveless, Minuteman, Pacific Energy, Pilgram, Quadra-Fire, Rutland, Stoll, Visata Flame

Don's Stove Shop, Inc. offers the following product(s): Ash Buckets, Ash Vaccums, Chimney Maintenance Supplies, Class A Chimney, Double Wall Pipe, Draw Collars, Ecofans , Excel Pellet Pipe, Fireplace Doors, Fireplace Screens, Firestarters , Gas Fireplaces, Gas Inserts, Gas Stoves , Gasket, Grates, Hearth Pads, Hearth Rugs, Hearth Tools, Pellet Inserts, Pellet Stoves, Single Wall Pipe, Steamers, Wood Fireplaces, Wood Inserts, Wood Stoves

Method(s) of Payment
Debit Card
Refund and Exchange Policy
The business states all sales are final.
Service Area
Don's Stove Shop, Inc. provides their services in MAINE.
Alternate Business Names
Don's Chimney Care & Stove Shop
Industry Tips
27 Questions For Home Owners Hiring a Chimney Cleaner Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Don's Stove Shop, Inc. has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.