BBB Business Review

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This business is not BBB accredited.

Dirigo Stoves, Inc.

Phone: (207) 872-5760 Fax: (207) 692-2060

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Dirigo Stoves, Inc. sells wood, coal, pellet stoves, fireplace inserts, boilers, furnaces, gas stoves and inserts. The business is an authorized Metal - Fab Pipe dealer for the State of Maine. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dirigo Stoves, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dirigo Stoves, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 21, 2009 Business started: 04/01/2007 in ME Business incorporated 04/01/2009 in
Type of Entity


Business Management
Mr. Todd Atwood, Owner
Contact Information
Principal: Mr. Todd Atwood, Owner
Number of Employees


Business Category

STOVES-WOOD, COAL, ETC. Household Appliance Stores (NAICS: 443141)

Products & Services

Dirigo Stoves, Inc. sells the following brand(s): Biasi, Bosca, Cumberland, Energy King, Enviro, Kerr, Kozi, Lexington Forge, Metal Fab, Pellet Vent Pro, Rika

Dirigo Stoves, Inc. offers the following product(s): Gas Appliances, Hearth Products, Pellet Boilers, Pellet Stoves & Inserts, Pellets, Pipe, Wood Boilers, Wood Stoves & Inserts, Wood/Coal Furnaces

Method(s) of Payment
Refund and Exchange Policy
The business states they will accept returns within 14 days of purchase.  Returns subject to 15% restocking fee.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.