Business ProfileforBow & Arrow Stove & Fireplace

In the spring of 2021 I purchased a Jotul GF 370 ******* *************** Stove.The stove was installed on Nov 1, 2021.The next day our propane ** **nnected the line and started the stove.From the very beginning there was a vibrational noise that progressively worsened.I first **ntacted B&A on Nov 19, 2021, **ncerning this.Ive emailed,visited,called the store multiple times and Ive been promised someone **ming out to fix it and it is still making a loud noise.I am unable to use the stove with the fan to circulate the hot air the way its supposed to.This **mpany is causing me to regret buying it from them.Below is a bulleted list of my attempts to solve this problem.My last email was on Apri 20, 2022,Today is May 2, 2022,and I still haven't heard back from them. I want my stove fixed or replaced. Ive been more then tolerant and understanding with them.Chronological list of **mmunications ****** B&A due to no one showing up for site inspection ****** B&A questioning next steps ****** Response from B&A ****** Paid down payment ****** questioning any updates on installation ****** stove arrived,paid balance,scheduled delivery ****** STOVE INSTALLED ****** **mplained of loud noise ****** No response,called and spoke w/****.Emailed video of noise ****** Emailed again for follow-up ****** **** responds,sending information to ***********************,installer ****** Emailed again for follow-up ****** **** Response,**** out of **mmission short on staff ****** Drove 1 hour to office but closed early that day.Came home sent 2nd video ****** Drove to office again,spoke with **** and ******, showed video,****** showed how to remove metallic cards from inside to alleviate noise. Drove home, removed cards however vibration is still there ****** Called B&A,the vibration is still there.**** said she was going to order a new fan to have on hand and **ntact **** about **ming out ****** NO response yet .Last email demanding to know when someone was **ming out