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BBB Business Review

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BBB Accredited Business since

Premier Pavers & Hardscape Company

Phone: (781) 257-2242 8 Oak Meadow Rd, Lincoln, MA 01773 http://www.premierpaverco.com



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Description

Premier Pavers & Hardscape Company specializes in residential concrete paver & natural stone installations, and the installation of stone walls.  The business install driveways, walkways, patios, & pooldecks, & build beautiful steps & landings. The business also 
specializes in permeable paver installations, & automated snowmelt systems as well. Premier Pavers & Hardscape Company was previously accredited under the franchise System Pavers. System Pavers was accredited from 7 years from 2002-2009 with an A+ rating.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Premier Pavers & Hardscape Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Premier Pavers & Hardscape Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Premier Pavers & Hardscape Company
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 6

Additional Information

BBB file opened: March 05, 2009 Business started: 01/01/2008 in MA Business incorporated 11/13/2008 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 162446.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ian Forman , Owner
Contact Information
Principal: Mr. Ian Forman , Owner
Number of Employees

3

Business Category

STONE SETTING - INTERLOCKING PAVERS PAVING CONTRACTORS STONE SETTING CONTRACTORS STONE-NATURAL STONE & BRICK CONTRACTORS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Premier Pavers & Hardscape Company offers the following product(s): Bluestone, Bricks, Concrete Pavers, Granite , Natural Stone

Method(s) of Payment
Check
Cash
Credit card
Financing
Refund and Exchange Policy
The business states all of our work is warranteed
Industry Tips
Health Insurance Hiring a Paving Business - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Premier Pavers & Hardscape Company has received 5 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.