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BBB Accredited Business since

Long's Cycle

Phone: (781) 545-2398 Fax: (781) 545-7746 View Additional Phone Numbers 185 Clapp Road, Scituate, MA 02066 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Long's Cycle Supply provides cycling accessories and clothing throughout the country and internationally.  Products available include but, are not limited to: cycling apparel, cycling headgear, jerseys/ jackets, shorts & bibs, Coolmax socks/ booties, lights, sunglasses, name on a frame,  and accessories.  Gift Certificates are also available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Long's Cycle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Long's Cycle include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

29 Customer Reviews on Long's Cycle
Customer Experience Total Customer Reviews
Positive Experience 26
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 29

Additional Information

BBB file opened: March 21, 2005 Business started: 01/01/1979 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Brian Long, Owner
Contact Information
Principal: Mr. Brian Long, Owner
Number of Employees


Business Category


Products & Services

Long's Cycle sells the following brand(s): Balega, BDI, Castelli, Defeet, Funkier, Giordana, Kucharik, Kucharik , Nalini, Princeton Tec, SockGuy, SRI

Long's Cycle offers the following product(s): Bicycle Sunglasses, Bicycle Tights, Bike Jerseys, Bike Shorts, Bike Socks, Bike Sunglasses, Cycling Jerseys, Cycling Shorts, Cycling Socks, Cycling Sunglasses, Cycling Tights, Hiking Socks, Running Socks, Wool Jerseys, Wool Shorts, Wool Socks, Wool Tights

Method(s) of Payment
American Express
Money Order
Refund and Exchange Policy
The business states if you need to exchange there is NO charge. They ask you to pay the shipping back to them (USPS 1st Class Mail best option) – we recommend tracking the package ($0.55), LongsCycle will cover the shipping back to you - exchanging for the same item(s).  With European sizing if the clothing is too small just check to see if we have your item in a larger size or you can switch to another item that has a larger size. Please include a method of payment for any difference in price. Allow 2-3 weeks to process your return. Exchanges/Returns will be accepted 30 days from the date of purchase. Returns received after 30 days will receive Store Credit. International Orders will be charged Actual International shipping rates for exchange postage.
Alternate Business Names Long's Cycle Supply
Industry Tips
Clothing Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Online Shopping

Customer Review Rating plus BBB Rating Summary

Long's Cycle has received 4.66 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.