BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review


BBB Accredited Business since

Long's Cycle

Phone: (781) 545-2398 Fax: (781) 545-7746 View Additional Phone Numbers 185 Clapp Road, Scituate, MA 02066 View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Long's Cycle Supply provides cycling accessories and clothing throughout the country and internationally.  Products available include but, are not limited to: cycling apparel, cycling headgear, jerseys/ jackets, shorts & bibs, Coolmax socks/ booties, lights, sunglasses, name on a frame,  and accessories.  Gift Certificates are also available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Long's Cycle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Long's Cycle include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Long's Cycle
Customer Experience Total Customer Reviews
Positive Experience 22
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 22

Additional Information

BBB file opened: March 21, 2005 Business started: 01/01/1979 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Brian Long, Owner
Contact Information
Principal: Mr. Brian Long, Owner
Number of Employees


Business Category


Products & Services

Long's Cycle sells the following brand(s): Balega, BDI, Castelli, Defeet, Funkier, Giordana, Kucharik, Kucharik , Nalini, Princeton Tec, SockGuy, SRI

Long's Cycle offers the following product(s): Bicycle Sunglasses, Bicycle Tights, Bike Jerseys, Bike Shorts, Bike Socks, Bike Sunglasses, Cycling Jerseys, Cycling Shorts, Cycling Socks, Cycling Sunglasses, Cycling Tights, Hiking Socks, Running Socks, Wool Jerseys, Wool Shorts, Wool Socks, Wool Tights

Method(s) of Payment
American Express
Money Order
Refund and Exchange Policy
The business states if you need to exchange there is NO charge. They ask you to pay the shipping back to them (USPS 1st Class Mail best option) – we recommend tracking the package ($0.55), LongsCycle will cover the shipping back to you - exchanging for the same item(s).  With European sizing if the clothing is too small just check to see if we have your item in a larger size or you can switch to another item that has a larger size. Please include a method of payment for any difference in price. Allow 2-3 weeks to process your return. Exchanges/Returns will be accepted 30 days from the date of purchase. Returns received after 30 days will receive Store Credit. International Orders will be charged Actual International shipping rates for exchange postage.
Alternate Business Names Long's Cycle Supply
Industry Tips
Clothing Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Online Shopping

Customer Review Rating plus BBB Rating Summary

Long's Cycle has received 5 out of 5 stars based on 22 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips

Discount CouponsX

Discount Coupons for Long's Cycle

185 Clapp Road
Scituate, MA 02066


Thank you for viewing on the Better Business Bureau. Our goal is to deliver superior quality at a discount price while providing exceptional customer service, hopefully our customer reviews demonstrate that goal. Please use the following Coupon Code to Save 10% when you place an order for Cycling or Running Apparel on We appreciate the business and look forward to bringing you the best cycling or running apparel on the market at a discount price. Any questions please email us at Thank you for the business. Brian Long LongsCycle Owner

Expires: 12/31/2014

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers


Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations