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BBB Business Review Reliability Report for
New England Spas

A BBB Accredited business since 8/29/2003

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 2897
Business Name:
New England Spas
Business Address: 35 Worcester Rd
Natick, MA 01760
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 1/1/1978
Type of Entity: Corporation
Incorporated: 1978 in MA
Principal:
Norm Coburn, President
Customer Service Contact:
Norm Coburn, President
Number of Employees: 17
Phone Number:
(800) 258-5300
(508) 655-8266
(781) 878-8383
Fax Number:
(508) 655-8224
Email Address:
relax@nespas.com
Method(s) of Payment Accepted: Cash
Personal Check
Business Check
Cashiers Check
Online
Money Order
MasterCard
Visa
Discover
Debit Card
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 8/29/2003
Type of Business:
HOT TUBS & SPAS-DEALERS
HOT TUBS & SPAS-SERVICE & REPAIR
SAUNA EQUIPMENT & SUPPLIES
SUN ROOMS
Website Address:

http://www.nespas.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

BBB has no information regarding Business Management at this time.

Service Area

Eastern Massachusetts

BBB Accreditation

This business has been a BBB Accredited Business since August 2003. This means it supports BBB's services to the public and meets our BBB accreditation standards.


What BBB Accreditation means to New England Spas

What BBB Accreditation Means

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 4 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 4 complaint(s) closed in the last 36 months, 0 were closed in the last 12 months.

These complaints concerned:

2 regarding Guarantee or Warranty Issues
2 regarding Service Issues

These complaints were closed as:

1 Administratively Closed
3 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Additional Locations & Phone Numbers

4 Johnson St Auburn, MA 01501
View map: Google | MapQuest

45 Pond Street, Route 228 Norwell, MA 02061
View map: Google | MapQuest

Products & Services

New England Spas offers a variety of products and supplies (including Hot Spring and Sundance Jacuzzis and Spas), and services such as free water testing, design site surveys, and wet testing.  They also carry a full line of traditional and Infra Red Technology Saunas and install solar pool heating systems.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 2897

Report as of: 2/10/2010
Copyright © 2010 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont