Find us on Google+

BBB Business Review

Text Sizesmallmediumlarge

BBB Accredited Business since

New England Clean Energy LLC

Phone: (978) 567-9463 Fax: (866) 903-1651 View Additional Phone Numbers 43 Broad St, Hudson, MA 01749 http://www.NewEnglandCleanEnergy.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

New England Clean Energy designs, engineers and installs solar electric and solar hot water systems for homes and businesses in Central MA and Southern NH.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that New England Clean Energy LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New England Clean Energy LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on New England Clean Energy LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 30, 2010 Business started: 10/01/2006 in MA Business incorporated: 10/10/2006 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of State Examiners of Electricians
1000 Washington Street, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/el/
Phone Number: (617) 727-3072 or (617) 727-1627
Fax Number: (617) 727-1944
The number is 21000.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Susan Boucher, Marketing / Sales Manager Mr. Mark Durrenberger, President Mr. Jonathan Williams, Vice President Installation & Services
Contact Information
Principal: Ms. Susan Boucher, Marketing / Sales Manager
Number of Employees

16

Business Category

SOLAR ENERGY SYSTEM DESIGN & INSTALLATION ELECTRIC CONTRACTORS-RESIDENTIAL & COMMERCIAL SOLAR ENERGY EQUIPMENT & SYSTEMS-SERVICE & REPAIR Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

New England Clean Energy LLC sells the following brand(s): Canadian Solar, Energy Micro, Enphase, Evergreen, Inverters, Sanyo, Schuco, Solectria, SunPower

New England Clean Energy LLC offers the following product(s): Solar attic fans, Solar electric systems, Solar hot water systems, Solar installation service, Solar panels, Solar parking lot lighting

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states solar electric systems are not "returnable" but all our work is backed up by extensive, industry-leading warranties, including 20 year warranties on our workmanship and your system's performance.
Service Area
New England Clean Energy LLC provides their services in MASSACHUSETTS.
Industry Tips
27 Questions For Home Owners Hiring an Electrician Hiring an Electrician - 5 Tips - Video Read Before You Sign Solar Panels Solar Panels - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

New England Clean Energy LLC has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.