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BBB Accredited Business since

Alternative Energy Store, Inc.

Phone: (978) 562-5858 Fax: (978) 562-5854 330 Codman Hill Road, Boxborough, MA 01719 http://www.altestore.com



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Description

Alternative Energy Store, Inc. services both the Do-It-Yourselfer solar power and wind energy enthusiasts  as well as well small and medium size solar panel system installers with competitive prices, friendly and expert technical support.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alternative Energy Store, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alternative Energy Store, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Alternative Energy Store, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: March 30, 2006 Business started: 01/01/1999 in MA Business incorporated 12/31/2007 in MA
Type of Entity

Corporation

Business Management
Mr. Nick Albrigt, CTO
Contact Information
Principal: Mr. Nick Albrigt, CTO
Customer Contact: Ms. Bonny Ethridge, Customer Service Manager
Number of Employees

22

Business Category

SOLAR ENERGY PRODUCTS - RETAIL SOLAR ENERGY EQUIPMENT & SYSTEMS SUPPLIES & PARTS SOLAR ENERGY EQUIPMENT & SYSTEMS-DEALERS MAIL ORDER & CATALOG SHOPPING ENERGY CONSERVATION PRODUCTS & SERVICES E-COMMERCE Plumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers (NAICS: 423720)

Products & Services

Alternative Energy Store, Inc. sells the following brand(s): Blue Sky Energy, Burndy, Concorde, Dankoff Solar Products, Deka, Enphase, Fronius, GE, Global Solar Energy, GNB, Heliodyne, Iota Engineering, IronRidge, Kyocera Solar, Magnum Power, Midnite Solar, Midnite Solar, MK Battery, Natural Light , Outback Power, Phocos, PowerFilm, PV Powered, Quick Mount, Rheem, RWE Schott, Sanyo Solar, Sharp Solar, SHurflo, SMA, SolaDeck, Solar Converters, Solar World, Southwest Wind Power, Square D, Steca, Sundanzer, SunMaxx Solar, Sunwize, Surrette Batteries, Taco Pumps, Trina Solar, Trojan Batteries, Unirac, Universal Battery, UT Solaflex, Wattsun, Wiley Electronics, Xantrx, Your Solar Home, Zomeworks

Alternative Energy Store, Inc. offers the following product(s): deep cycle batteries, grid-tie inverter, power inverter, solar air heating systems, solar charge controllers, solar panels, solar water heating systems, solar water pumps, wind turbines

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Online
Money Order
MasterCard
Visa
American Express
Discover
PayPal
Debit Card
Wire transfer
Amazon payment
Refund and Exchange Policy
The business states that their refund policy is as follows: Please be sure to review your sales order for accuracy, immediately upon receipt. Please inspect all orders upon arrival or before signing for delivery. You must inform us of any missing or damaged items within 5 business days. Any notification after this period may not be honored. Prices quoted for merchandise may not include any applicable state or local taxes. We ship from a variety of locations, the following states: CA, CO, FL, IL, IN, MA, MD, NV, NM, OH, PA, TX, VT, WA and Canada may be subject to applicable state or goods taxes unless the buyer can provide a valid resale or tax exempt certificate.

Processing Time: You can expect your order to be processed within approximately 2 business days. Expected ship times vary depending on stock availability. If you need an item by a certain date please ask your sales person to check on the expected ship date. In most cases expected ship dates for all items will be emailed to you within 48 hours of the time that your order is processed. Tracking information will also be emailed to you once your items ship.

Return Policy: Merchandise purchased through the Alternative Energy Store may be returned within 30 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories. If any component of the returned product is missing, the return procedure is breached and the Alternative Energy Store may reject the return or may chooses to impose additional charges for replacement of the missing component. A 15% restock fee will be charged for all returns. Custom built items are non returnable. Unless an error was made by the Alternative Energy Store, shipping charges are not refundable. Before returning items, it is necessary to call and speak with your sales representative to obtain an RMA # for your return. Once you have been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 30 days from the date issued and items must be received in that time frame. Please reference this number in a clear location on the outside of the package when returning product. The customer shall be responsible for the return of any unused product and agrees to use only reputable carriers of providing proof of delivery and insurance for the value of the shipment.

Cancellation Policy: To cancel your order, please call during our normal business hours and speak with your sales representative or someone in our customer service department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped. Many of our products are custom built. These items include but are not limited to power panels, battery boxes, Sunfrost refrigerators, many Solar Converter products, trackers and Surette batteries. If you need to cancel an order for any of these products there is a cancellation fee even if the time has not shipped. The cancellation fee will vary depending on the manufacturer but may be as much as 25% of the cost of the item. This fee is the same fee that manufacturers pass onto us for canceling the order.

Cancellation of Workshops:
Workshop enrollment is on a first-come, first-served basis, as workshop size is limited. To reserve a space please pay the entire tuition upon sign-up. Workshops are subject to cancellation due to low enrollment, and you will be notified in advance if a class you had
previously enrolled in is cancelled.
If you cancel prior to 30 days before the workshop start date, 50% of your total tuition is non-refundable, plus the cost of any materials sent to you. If you cancel within 30 days of the beginning of the workshop, your entire tuition is non-refundable. Please inform
us in writing of your cancellation by using our online email form.


Change Orders: You may change your order, provided that your order has not yet been processed. If your order has been processed we have the right to charge a 5% fee to
change the order. If items have shipped the normal restock fee may apply. Please contact your sales person direct with any changes to be made and please have your order number available.

International Orders: We ship internationally, to most destinations. When you are provided with shipping charges for your order, please bear in mind that this is for the transportation only! This does not include any duties, taxes or brokerage fees. In most cases, duties and taxes will be due upon delivery, and must be paid to the carrier in order to receive your product. If you refuse the delivery you will be charged for transportation charges both to you and returning to us.  

Warranty Policy: The Alternative Energy Store is a distributor only. Products sold by The Alternative Energy Store are not manufactured by the Alternative Energy Store therefore we cannot warranty any of the products we sell. Most items that we sell are covered by the original manufacturer’s warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. Please keep in mind for a return the Alternative Energy Store can only accept merchandise that is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories. The Alternative Energy Store bears no responsibility in sending a replacement item to the customer in the event that they have reached defective products. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product. A list of manufacturers contact numbers can be found at: http://store.altenergystore.com/info/manufacturer_contact_numbers/
Service Area
Alternative Energy Store, Inc. provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Alternate Business Names
altE Direct AltE Store
Industry Tips
Buying by Mail Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Mail Order and Catalog Shopping Shopping by Phone or Mail Solar Panels Solar Panels - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Alternative Energy Store, Inc. has received 4.55 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.