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Find a Location

Alternative Energy Store, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAlternative Energy Store, Inc.

    Solar Energy Products
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/30/2006

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Alternative Energy Store, Inc. services both the Do-It-Yourselfer solar power and wind energy enthusiasts  as well as well small and medium size solar panel system installers with competitive prices, friendly and expert technical support.

    Products & Services

    solar panels, power inverter, grid-tie inverter, solar charge controllers, deep cycle batteries, solar air heating systems, solar water heating systems, wind turbines, solar water pumps

    Business Details

    This is a multi-location business.

    Find a Location

    Alternative Energy Store, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      330 Codman Hill Road, Boxborough, MA 01719-1708
      BBB File Opened:
      3/30/2006
      Years in Business:
      25
      Business Started:
      4/26/1999
      Business Incorporated:
      12/31/2007
      Accredited Since:
      3/30/2006
      Type of Entity:
      Corporation
      Number of Employees:
      40
      Alternate Business Name
      • Real Goods
      • AltE Store
      • altE Direct
      Hours of Operation

      Primary

      M:
      9:00 AM - 6:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 6:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Sascha Deri, CEO
      Contact Information

      Principal

      • Mr. Sascha Deri, CEO

      Customer Contact

      • Mr. Sascha Deri, CEO
      • Ms. Sonya Frade, Customer Support Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      In January 2023 I bought 2 Kilovault HAB 7.5 batteries from Alt E Store. On Jan. 16, **** one of them failed. I called their tech service twice that day and got no response, I called again on Jan. 17 & 19, **** and got no response. On Jan. 19, **** I went to their help desk and filed a request for help. I called again on Jan 22 & 24, **** and got no response. I sent an email on Jan. 26, **** asking for help and got no response. On On Jan. 29, **** I called and spoke to a company representative. He was no help,This battery has a 10 year warranty and is only 1 year old.They need to honor the warranty and either repair or replace the battery
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeffrey H

      1 star

      03/21/2024

      I ordered an all-in-one solar ready power system that was listed as 18.4 kWh in storage capacity. The system delivered contained batteries sufficient only for 9.6 kWh in storage capacity. If I was not happy with the item I was told I must return the 750lb shipment at my expense and pay a 15% restocking fee. A roughly 50% reduction in storage capacity was being treated as my error and not the vendors.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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