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BBB Business Review

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BBB Accredited Business since

Laurel Brook Turf, Inc.

Additional Locations

Phone: (401) 782-8181 Fax: (401) 783-3810 View Additional Phone Numbers 3680 S County Trl, West Kingston, RI 02892

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Laurel Brook Turf, Inc. grows sod and offers  prompt delivery, installation and exceptional service. They sell sod to homeowners, landscapers, home-building contractors, and developers of various sizes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Laurel Brook Turf, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Laurel Brook Turf, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Laurel Brook Turf, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 05, 2008 Business started: 01/01/1984 in RI Business incorporated 02/19/1997 in RI
Type of Entity


Business Management
Ms. Deborah Cotoia, President Ms. Jennifer West, Office Manager
Contact Information
Principal: Ms. Deborah Cotoia, President
Number of Employees


Business Category


Products & Services

Laurel Brook Turf, Inc. sells the following brand(s): Our own specially blended Bluegrass blends

Laurel Brook Turf, Inc. offers the following product(s): 100% Kentucky Bluegrass Blend, Kentucky Bluegrass/Fescue Blend, Turfgrass Sod

Method(s) of Payment
American Express
Refund and Exchange Policy
The business states sod is a perishable product.  There are no exchanges and refunds are based on a case by case basis and only if proper procedures have been adhered to.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Laurel Brook Turf, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.