BBB Accredited Business since
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Aidance Skincare & Topical Solutions, LLC makes all-natural products for skincare.
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A BBB Accredited Business since
BBB has determined that Aidance Skincare & Topical Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aidance Skincare & Topical Solutions, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Goldsmith, Business Development Director
Number of Employees
NATURAL HAIR & SKIN PRODUCTS COSMETICS-WHOLESALE & MANUFACTURERS SKIN CARE NATURAL PERSONAL HYGEINE PRODUCTS Cosmetics, Beauty Supplies, and Perfume Stores (NAICS: 446120)
Products & Services
Aidance Skincare & Topical Solutions, LLC sells the following brand(s): Femmesil, Pedesil, Pedi-Cure, Terrasil
Method(s) of PaymentMasterCard
Refund and Exchange PolicyThe business state they have a 90-Day Guarantee. If you are dissatisfied with the effectiveness of an Aidance product in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund. Simply email them at firstname.lastname@example.org to request Return Authorization Form. Refund credits (less shipping, handling and promotions) are issued promptly after the company receives the returned product.**
The business states Aidance Skincare is proud to announce that even with their generous guarantee policy, less than 2% of their customers worldwide choose to return Aidance products (based on 7 years of data.)
Confidential Product Support
Purchasing an Aidance product is just the first step in achieving complete skin healing. The company hopes that you are satisfied with your experience of Aidance Skincare, but would like to offer further support to you throughout your healing process. If you have any questions about using any of their products, please contact their Confidential Product Support service at 877-424-3262 or email@example.com.
NOTE 1: For returns of orders with 3 or more items, only 2 items can be used or opened. The remaining must be unused and resalable to receive the refund.
NOTE 2: This policy applies only to orders purchased directly from Aidance Skincare. The company cannot refund purchases of Aidance products made elsewhere. Please see retailer
directly in such cases.
** Refunds do not include shipping and handling charges or allowances, including coupons, rebates and other discounts shown during your purchase on Aidance.com.
For example, if the total order was $29.95 consisting of $24 for a product and $5.95 for Shipping and Handling. then the refund amount will be $24.
** Free Shipping and Handling Offers: For promotional offers of Free Shipping and Handling, the value of the offer will also be deducted from the total refund amount, since this amount reflects actual costs Aidance incurs from 3rd party shipping companies.
EXAMPLE 1: If the total order was $48, consisting of $48 for product and Free USPS Mail where the USPS Mail charge was normally $5.95, then the actual refund amount would be $42.05.
EXAMPLE 2: Similarly, if the offer is a Free FedEx Upgrade, the difference between the standard FedEx charge and the amount paid towards that offer will be considered the allowance and deducted from the refund amount; i.e., If the amount paid was for USPS Mail at $6.95 and the normal FedEx amount is $19.95, then the difference of $13 will be deducted from the total order amount. If the total order was $54.95, then the refund amount would be $41.95.
Industry TipsSkin Care
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview