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BBB Business Review

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BBB Accredited Business since

Aidance Skincare & Topical Solutions, LLC

Phone: (877) 424-3262 View Additional Phone Numbers 184 Burnside Ave, Woonsocket, RI 02895 http://www.aidanceproducts.com


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Description

Aidance Skincare & Topical Solutions, LLC makes all-natural products for skincare.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aidance Skincare & Topical Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aidance Skincare & Topical Solutions, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Aidance Skincare & Topical Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 16

Additional Information

BBB file opened: May 17, 2005 Business started: 01/01/1999 in DE Business started locally: 01/01/1999 Business incorporated: 07/01/2004 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Goldsmith, Business Development Director
Contact Information
Principal: Mr. David Goldsmith, Business Development Director
Number of Employees

18

Business Category

NATURAL HAIR & SKIN PRODUCTS COSMETICS-WHOLESALE & MANUFACTURERS SKIN CARE NATURAL PERSONAL HYGEINE PRODUCTS Cosmetics, Beauty Supplies, and Perfume Stores (NAICS: 446120)

Products & Services

Aidance Skincare & Topical Solutions, LLC sells the following brand(s): Femmesil, Pedesil, Pedi-Cure, Terrasil

Method(s) of Payment
MasterCard
Visa
Discover
American Express
Debit card
PayPal
Money Orders
Refund and Exchange Policy
The business state they have a 90-Day Guarantee. If you are dissatisfied with the effectiveness of an Aidance product in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund. Simply email them at support@aidanceskincare.com to request  Return Authorization Form. Refund credits (less shipping, handling and promotions) are issued promptly after the company receives the returned product.**

The business states Aidance Skincare is proud to announce that even with their generous guarantee policy, less than 2% of their customers worldwide choose to return Aidance products (based on 7 years of data.)

Confidential Product Support

Purchasing an Aidance product is just the first step in achieving complete skin healing. The company hopes that you are satisfied with your experience of Aidance Skincare, but would like to offer further support to you throughout your healing process. If you have any questions about using any of their products, please contact their Confidential Product Support service at 877-424-3262 or support@aidanceskincare.com.


NOTE 1: For returns of orders with 3 or more items, only 2 items can be used or opened. The remaining must be unused and resalable to receive the refund.

NOTE 2: This policy applies only to orders purchased directly from Aidance Skincare. The company cannot refund purchases of Aidance products made elsewhere. Please see retailer
directly in such cases.

** Refunds do not include shipping and handling charges or allowances, including coupons, rebates and other discounts shown during your purchase on Aidance.com.
For example, if the total order was $29.95 consisting of $24 for a product and $5.95 for Shipping and Handling. then the refund amount will be $24.

** Free Shipping and Handling Offers: For promotional offers of Free Shipping and Handling, the value of the offer will also be deducted from the total refund amount, since this amount reflects actual costs Aidance incurs from 3rd party shipping companies.

EXAMPLE 1: If the total order was $48, consisting of $48 for product and Free USPS Mail where the USPS Mail charge was normally $5.95, then the actual refund amount would be $42.05.

EXAMPLE 2: Similarly, if the offer is a Free FedEx Upgrade, the difference between the standard FedEx charge and the amount paid towards that offer will be considered the allowance and deducted from the refund amount; i.e., If the amount paid was for USPS Mail at $6.95 and the normal FedEx amount is $19.95, then the difference of $13 will be deducted from the total order amount. If the total order was $54.95, then the refund amount would be $41.95.
Industry Tips
Skin Care

Customer Review Rating plus BBB Rating Summary

Aidance Skincare & Topical Solutions, LLC has received 4.89 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.