This business is not BBB accredited.
Phone: (617) 275-2561 60 Canal St, Boston, MA 02114
BBB Business Reviews may not be reproduced for sales or promotional purposes.
The Ski Monster is an online retailer. The business specializes in skiing, snowboarding, skating, and water skiing equipment. They also offer a variety of lifestyle apparel.
View Business Review Inquiries
On 3/10/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Ski Monster include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for The Ski Monster include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMr. Eric Gerrmann, Co-Founder Mr. George Michaelsen, Co-Founder
Number of Employees
SKIING EQUIP-RETAIL & RENTAL CLOTHING SNOWBOARDING EQUIPMENT ONLINE & INTERNET SHOPPING WATER SKIING EQUIPMENT & SUPPLIES All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)
Products & Services
The Ski Monster sells the following brand(s): Deeluxe, Arbor, Atomic,, Blizzard, Dalbello, DC, Elan, Elan, Fischer, Flow, K2, Line, Marker Bindings, Nixon, Nordica, Oakley, Phase 5, Ride, Salomon, Tecnica, The North Face, Volkl
The Ski Monster offers the following product(s): Lifestyle apparel, Skateboards, Skis, Snowboards, Wakesurf boards
Hours of Operation
|M||:||10:00 AM - 8:00 PM|
|T||:||10:00 AM - 8:00 PM|
|W||:||10:00 AM - 8:00 PM|
|Th||:||10:00 AM - 8:00 PM|
|F||:||10:00 AM - 8:00 PM|
|S||:||10:00 AM - 6:00 PM|
|Su||:||12:00 PM - 5:00 PM|
Method(s) of PaymentMasterCard
Refund and Exchange PolicyThe business states the following on their website: TheSkiMonster.com has a 90-day WORRY FREE return policy. Life is short and you need to feel completely confident in your gear purchases. We want your stoke levels rising, and if your UNUSED item fails to meet a 100% satisfaction guarantee then send it back. No Worries.If you would like to exchange an item for something else, the best thing to do is send back your current item and place a new order at the same time. This way we receive your new order immediately and ensure it will not sell out.-All items being returned must be unused and in their original condition.-Buyers are responsible for the cost of shipping and packaging of the returning item.-A Return Authorization (RA) number must be obtained within 60 days from date of purchase.-All items must be returned within 30 days of receiving an RA number.TheSkiMonster.com reserves the right to refuse any return that does not follow the above guidelines.
Industry TipsClothing Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview