BBB Business Review

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This business is not BBB accredited.

The Ski Monster

Phone: (617) 275-2561 60 Canal St, Boston, MA 02114 http://www.theskimonster.com


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Description

The Ski Monster is an online retailer. The business specializes in skiing, snowboarding, skating, and water skiing equipment. They also offer a variety of lifestyle apparel.


BBB Accreditation

On 3/10/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Ski Monster include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for The Ski Monster include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Ski Monster
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 19, 2008 Business started: 06/19/2008 in MA
Business Management
Mr. Eric Gerrmann, Co-Founder Mr. George Michaelsen, Co-Founder
Contact Information
Principal: Mr. Eric Gerrmann, Co-Founder
Principal: Mr. George Michaelsen, Co-Founder
Number of Employees

3

Business Category

SKIING EQUIP-RETAIL & RENTAL CLOTHING SNOWBOARDING EQUIPMENT ONLINE & INTERNET SHOPPING WATER SKIING EQUIPMENT & SUPPLIES All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Products & Services

The Ski Monster sells the following brand(s): Deeluxe, Arbor, Atomic,, Blizzard, Dalbello, DC, Elan, Elan, Fischer, Flow, K2, Line, Marker Bindings, Nixon, Nordica, Oakley, Phase 5, Ride, Salomon, Tecnica, The North Face, Volkl

The Ski Monster offers the following product(s): Lifestyle apparel, Skateboards, Skis, Snowboards, Wakesurf boards

Hours of Operation
M: 10:00 AM - 8:00 PM
T: 10:00 AM - 8:00 PM
W: 10:00 AM - 8:00 PM
Th: 10:00 AM - 8:00 PM
F: 10:00 AM - 8:00 PM
S: 10:00 AM - 6:00 PM
Su: 12:00 PM - 5:00 PM
Method(s) of Payment
MasterCard
Visa
American Express
Cash
Check
Refund and Exchange Policy
The business states the following on their website: TheSkiMonster.com has a 90-day WORRY FREE return policy. Life is short and you need to feel completely confident in your gear purchases. We want your stoke levels rising, and if your UNUSED item fails to meet a 100% satisfaction guarantee then send it back. No Worries.If you would like to exchange an item for something else, the best thing to do is send back your current item and place a new order at the same time. This way we receive your new order immediately and ensure it will not sell out.-All items being returned must be unused and in their original condition.-Buyers are responsible for the cost of shipping and packaging of the returning item.-A Return Authorization (RA) number must be obtained within 60 days from date of purchase.-All items must be returned within 30 days of receiving an RA number.TheSkiMonster.com reserves the right to refuse any return that does not follow the above guidelines.
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Customer Review Rating plus BBB Rating Summary

The Ski Monster has received 2.7 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.