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BBB Business Review Reliability Report for
Care.com, Inc.

A BBB Accredited business since 10/31/2007

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 103708
Business Name:
Care.com, Inc.
CareZen
CZEN
Business Address: 1400 Main Street
Waltham, MA 02451
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 9/1/2006
Type of Entity: Corporation
Incorporated: 2006 in DE
Principal:
Stephanie Manzo, Member Care Team Leader
Customer Service Contact:
Stephanie Manzo, Member Care Team Leader
Number of Employees: 30
Phone Number:
(781) 642-5900
Email Address:
smanzo@care.com
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 10/31/2007
Type of Business:
SITTING SERVICES
CHILD CARE CONSULTANTS
PET DAYCARE
PET SITTING
SENIOR CITIZENS SERVICE ORGANIZATION
TUTORING
Website Address:

http://www.care.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A- on a scale from A+ to F. Reason for this A- rating include:

  • Length of time business has been operating

Click here for an explanation of BBB Ratings.

Business Management

BBB has no information regarding Business Management at this time.

BBB Accreditation

This business has been a BBB Accredited Business since October 2007. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 44 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 44 complaint(s) closed in the last 36 months, 26 were closed in the last 12 months.

These complaints concerned:

1 regarding Advertising Issues
1 regarding Contract Issues
28 regarding Credit, Billing or Collection Issues
6 regarding Customer Service Issues
1 regarding Guarantee or Warranty Issues
2 regarding Refund or Exchange Issues
1 regarding Sales Practice Issues
4 regarding Service Issues

These complaints were closed as:

6 Administratively Closed
38 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

Care.com, Inc. is an online community of parents, friends and family members which provides information and referrals for care services for children, pets and elderly family members. They provide background checks, pre-screened profiles and video interviews. Referral services include: child care, pet care, senior care and tutoring.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 103708

Report as of: 11/22/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont