BBB Business Review
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BBB Accredited Business since
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Care.com, Inc. is an online community of parents, friends and family members which provides information and referrals for care services for children, pets and elderly family members. They provide background checks, Mom-reviewed profiles and video interviews. Referral services include: child care, senior care, pet care and tutoring.
Care.com offers this information on: How to Avoid Babysitting Scams.
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A BBB Accredited Business since
BBB has determined that Care.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Care.com, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 388 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||100|
|Total Closed Complaints||388|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||638|
Type of Entity
Business ManagementMs. Janice Catalano, Member Care Senior Lead
Number of Employees
SITTING SERVICES PET SITTING PET DAYCARE CHILD CARE CONSULTANTS FAMILY SERVICES SENIOR CITIZENS SERVICE ORGANIZATION TUTORING Employment Placement Agencies (NAICS: 561311)