BBB Business Review

BBB Accredited Business since, Inc.

Phone: (877) 227-3115 77 4th Avenue, North Waltham, MA 02451


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description, Inc. is an online community of parents, friends and family members which provides information and referrals for care services for children, pets and elderly family members. They provide background checks, Mom-reviewed profiles and video interviews. Referral services include: child care, senior care, pet care and tutoring. offers this information on:  How to Avoid Babysitting Scams.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for, Inc. include:

  • 493 complaint(s) filed against business

Factors that raised the rating for, Inc. include:

  • Length of time business has been operating
  • Response to 493 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

493 complaints closed with BBB in last 3 years | 193 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 85
Billing/Collection Issues 275
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 123
Total Closed Complaints 493

Customer Reviews Summary Read customer reviews

908 Customer Reviews on, Inc.
Customer Experience Total Customer Reviews
Positive Experience 611
Neutral Experience 13
Negative Experience 284
Total Customer Reviews 908

Additional Information

BBB file opened: October 31, 2007 Business started: 09/01/2006 in MA Business incorporated: 10/27/2006 in DE
Type of Entity


Business Management
Ms. Janice Catalano, Member Care Senior Lead
Contact Information
Principal: Ms. Janice Catalano, Member Care Senior Lead
Number of Employees


Business Category


Alternate Business Names
Industry Tips and Scams: How to Avoid Babysitting Scams

Industry Tips
Au Pair Services Au Pair Services - 5 Tips - Video Babysitting and Day Care Services Finding a Reliable Babysitter or Caregiver - 5 Tips - Video Hiring a Tutor Hiring a Tutor - 5 Tips - Video Hiring an Au Pair Service - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary, Inc. has received 4.24 out of 5 stars based on 908 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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