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BBB Accredited Business since

Care.com, Inc.

Phone: (877) 227-3115 77 4th Avenue, North Waltham, MA 02451 http://www.care.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Care.com, Inc. is an online community of parents, friends and family members which provides information and referrals for care services for children, pets and elderly family members. They provide background checks, Mom-reviewed profiles and video interviews. Referral services include: child care, senior care, pet care and tutoring.

Care.com offers this information on:  How to Avoid Babysitting Scams.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Care.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Care.com, Inc. include:

  • 541 complaint(s) filed against business

Factors that raised the rating for Care.com, Inc. include:

  • Length of time business has been operating
  • Response to 541 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

541 complaints closed with BBB in last 3 years | 218 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 93
Billing/Collection Issues 307
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 131
Total Closed Complaints 541

Customer Reviews Summary Read customer reviews

939 Customer Reviews on Care.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 634
Neutral Experience 17
Negative Experience 288
Total Customer Reviews 939

Additional Information

BBB file opened: October 31, 2007 Business started: 09/01/2006 in MA Business incorporated 10/27/2006 in DE
Type of Entity

Corporation

Business Management
Ms. Janice Catalano, Member Care Senior Lead
Contact Information
Principal: Ms. Janice Catalano, Member Care Senior Lead
Number of Employees

600

Business Category

SITTING SERVICES PET SITTING PET DAYCARE CHILD CARE CONSULTANTS FAMILY SERVICES SENIOR CITIZENS SERVICE ORGANIZATION TUTORING Employment Placement Agencies (NAICS: 561311)

Alternate Business Names
Care.com
Industry Tips

Care.com and Scams: How to Avoid Babysitting Scams

Industry Tips
Au Pair Services Au Pair Services - 5 Tips - Video Babysitting and Day Care Services Finding a Reliable Babysitter or Caregiver - 5 Tips - Video Hiring a Tutor Hiring a Tutor - 5 Tips - Video Hiring an Au Pair Service - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Care.com, Inc. has received 4.13 out of 5 stars based on 939 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.