Business ProfileforConverse, Inc.

A pair of shoes was purchased from their website on January 12, ***** and they were delivered January 29th. The color was very off from what showed online so the shoes were returned and accepted by Converse with a supporting email stating this on Feb 5. I have not received a refund from them after 4 phone calls and the second phone call after asking questions I finally found out why. They charged me and other customers and "estimated tax" that ended up not being correct and for for this reason they cannot figure out how to credit people back. This is a huge cooperation and I find it very difficult to believe after now almost 2 months they still cannot figure out how to give me my refund back. I have suggested mailing me a check and I am told the finance people are working on it and of course there is no way to speak to these finance people. I have spoken to the supervisors and then they leave a message for whoever is above them. I received a voicemail from this next level up that simply said call me to speak about this matter. The phone number given is the same as the base level and when I called that again today of course I cannot speak with the person that left the voicemail there has to be a message sent to them and I have to wait for a call back that will again either happen today or tomorrow. Why not leave a message with what you are doing about this. Did I mention no one from Converse ever reached out to me to tell me this was even an issue? I realized 2 weeks after the refund should have happened that there was no refund on my credit card so I called. This is illegal on so many levels. I still have no time frame of if and when I will get my money back. They just tell me they are working on it.