Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since


Phone: (888) 200-8414 Fax: (617) 451-2999 101 Arch St Fl 16, Boston, MA 02110 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


ShoeBuy is the most diverse shoe shopping site with an amazing array of accessories, bags and clothing across more than 1,200 brands.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ShoeBuy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ShoeBuy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 260 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

260 complaints closed with BBB in last 3 years | 143 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 30
Delivery Issues 35
Guarantee/Warranty Issues 8
Problems with Product/Service 154
Total Closed Complaints 260

Customer Reviews Summary Read customer reviews

218 Customer Reviews on ShoeBuy
Customer Experience Total Customer Reviews
Positive Experience 46
Neutral Experience 2
Negative Experience 170
Total Customer Reviews 218

Additional Information

BBB file opened: May 24, 2000 Business started: 01/01/1999 in MA Business incorporated 11/23/1999 in DE
Type of Entity


Business Management
Mr. Jason Kukelka, Director, Customer Service
Contact Information
Principal: Mr. Jason Kukelka, Director, Customer Service
Number of Employees


Business Category


Products & Services

ShoeBuy offers the following product(s): Shoe Sales

Method(s) of Payment

Credit Cards
PayPal Credit
Visa Checkout

Refund and Exchange Policy
Business States: If you are not happy with your order, we are happy to accept a return or exchange. You can return your order for up to 60 days from the purchase date. Items that you return or exchange must be in the condition that you received them and in the original box. ShoeBuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Shoes - Retail

Customer Review Rating plus BBB Rating Summary

ShoeBuy has received 3.96 out of 5 stars based on 218 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.