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          Find a Location

          Shoes.com has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Shoes.com

              1 Constitution Rd Ste 200 Charlestown, MA 02129

            Business ProfileforShoes.com

            Retail Shoes

            At-a-glance

            Customer Reviews

            1.01/5stars

            Average of 90 Customer Reviews

            Customer Complaints

            653 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            shoes.com is the most diverse shoe shopping site with an amazing array of accessories, bags and clothing across hundreds of brands and thousands of styles.

            Products & Services

            Shoe Sales

            Business Details

            BBB File Opened:
            5/24/2000
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Incorporated:
            11/23/1999
            Type of Entity:
            Corporation
            Number of Employees:
            175
            Alternate Business Name
            • ShoeBuy.com, Inc.
            Business Management
            • Mr. John Foristall, President
            • Mr. Daniel Martinez, Senior Manager
            Contact Information

            Principal

            • Mr. John Foristall, President

            Customer Contact

            • Mr. Steve Smith, Manager of Customer Service
            • Mr. Daniel Martinez, Senior Manager
            Additional Contact Information

            Fax Numbers

            • (617) 451-2999
              Primary Fax

            Email Addresses

            Customer Complaints

            653 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/26/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 10/29/23 I placed online order.Quickly decided to cancel. Their automated response stated they would reply in 24 hrs. Took 2 days when they responded stating too late because order was being filled. Tried their phone, automated answer. Plus I received sneakers which were wrong size and poor quality. The inner sole was cardboard and so was the arch support.Trying to return and find out what country it would go to. Always received answer about returning! This company is a sham. Return address on envelope stated *********** **, however when I googled address it was nonexistent.

            Customer Reviews

            90 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Craig B

            07/20/2023

            Ordered shoes online from Shoes.com. Too big, so tried to return per their policy. Return shipping label included in the box had the Rockport address on it, so used it. Neither Shoes.com or Rockport would give me a refund. Each company kept referring me to the other. Very poor service from both. I would never buys shoes online again given the terrible service I received. Ended up out ~$80.00!

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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