BBB Business Review
This Business is not BBB accredited
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Hitchcock Shoes, Inc. is a catalog and internet retailer of wide shoes for men sizes 5-24 EEE to EEEEEE widths only.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hitchcock Shoes, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Shirley Mortland, General Manager
Number of Employees
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states the consumer may return any item UNWORN within 30 days of receipt for exchange of style, size, color or for refund of the purchase price. Sorry, shipping charges are not refundable. Please enclose the packing list with your shoes. Returned goods must be in condition to be returned to stock. (If an unforeseen problem or defect appears after the shoes have been worn, contact Customer Service before returning shoes.) We keep individual records of all your purchases with notes as to the styles and sizes you like best. Once we have fitted you successfully to one of our styles, subsequent orders - even if for other styles - seldom require further exchanges.
Industry TipsShoes - Retail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview