BBB Business Review

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This business is not BBB accredited.

Hitchcock Shoes, Inc.

Phone: (888) 599-9433 Fax: (781) 749-3576 225 Beal Street, Hingham, MA 02043 View Additional Email Addresses

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Hitchcock Shoes, Inc. is a catalog and internet retailer of wide shoes for men sizes 5-24 EEE to EEEEEE widths only.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hitchcock Shoes, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Hitchcock Shoes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 01, 1987 Business started: 01/01/1951 in MA Business incorporated 10/02/1961 in MA
Type of Entity


Business Management
Ms. Shirley Mortland, General Manager
Contact Information
Principal: Ms. Shirley Mortland, General Manager
Number of Employees


Business Category

SHOES-RETAIL Shoe Stores (NAICS: 448210)

Method(s) of Payment
American Express
Money Order
Refund and Exchange Policy
The business states the consumer may return any item UNWORN within 30 days of receipt for exchange of style, size, color or for refund of the purchase price. Sorry, shipping charges are not refundable. Please enclose the packing list with your shoes. Returned goods must be in condition to be returned to stock. (If an unforeseen problem or defect appears after the shoes have been worn, contact Customer Service before returning shoes.) We keep individual records of all your purchases with notes as to the styles and sizes you like best. Once we have fitted you successfully to one of our styles, subsequent orders - even if for other styles - seldom require further exchanges.
Industry Tips
Shoes - Retail

Customer Review Rating plus BBB Rating Summary

Hitchcock Shoes, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.