BBB Business Review
This Business is not BBB accredited
Phone: (207) 846-2500 Fax: (207) 846-6374 6 Ashley Drive, Scarborough, ME 04074
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Cole Haan is engaged in the wholesale and retail sale of footwear and accessories. The business was established in 1975 and was incorporated in 1979 in Maine. They employ 1,000 people. Mr. John Donnelly is the Chief Operating Officer of the business. Mr. George Denney is the Chairman. Any questions or problems should be directed to the attention of Ms. Peggy Cloutier, Director of Sales and Service. The business has 16 retail stores throughout the U.S., and 3 manufacturing facilities in Lewiston, Livermore Falls and Sanford, Maine.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Cole Haan include:
- BBB does not have sufficient background information on this business
Factors that raised the rating for Cole Haan include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Number of Employees
SHOES-RETAIL SHOES-WHOLESALE & MANUFACTURERS