BBB Business Review

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This business is not BBB accredited.

Cole Haan

Phone: (207) 846-2500 Fax: (207) 846-6374  


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Description

Cole Haan is engaged in the wholesale and retail sale of footwear and accessories. The business was established in 1975 and was incorporated in 1979 in Maine. They employ 1,000 people. Mr. John Donnelly is the Chief Operating Officer of the business. Mr. George Denney is the Chairman. Any questions or problems should be directed to the attention of Ms. Peggy Cloutier, Director of Sales and Service. The business has 16 retail stores throughout the U.S., and 3 manufacturing facilities in Lewiston, Livermore Falls and Sanford, Maine.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for Cole Haan. BBB of New Hampshire has the full report as that BBB handles all complaints for Cole Haan.


Additional Information

BBB file opened: January 01, 1975 Business started: 01/01/1975 in ME Business incorporated 01/01/1979 in ME
Type of Entity

Corporation

Number of Employees

1,000

Business Category

SHOES-RETAIL SHOES-WHOLESALE & MANUFACTURERS Shoe Stores (NAICS: 448210)

Industry Tips
Shoes - Retail
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.