BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Jimmy's Shoe Repair

Phone: (617) 868-8838 42 Prospect Street, Cambridge, MA 02139 http://www.facebook.com/pages/Jimmys-Shoe-Repair/148871281808356


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Jimmy's Shoe Repair specializes in the repair of shoes, luggage, leather, zippers, etc.  The business also cleans, polishes, weatherproofs, and conditions leather shoes, bags, saddles, belts, boots, etc.  They provide orthopedic work on shoes, and their services include, but are not limited to shoe inserts, leather insoles, lifts, and arch supports.  The business refurbishes used shoes, buys and resells shoes, and sells new luggage.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jimmy's Shoe Repair include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jimmy's Shoe Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 08, 2012 Business started: 01/01/1953 in MA Business started locally: 01/01/1953
Type of Entity

Sole Proprietorship

Business Management
Mr. Kevin Khaytyan, Owner
Contact Information
Principal: Mr. Kevin Khaytyan, Owner
Number of Employees

2

Business Category

SHOE REPAIRING SHOE LACES SHOE DYERS LUGGAGE-RETAIL LUGGAGE REPAIR LEATHER GOODS-REPAIR LEATHER FINISHERS LEATHER CLEANING ZIPPERS-REPAIRING ZIPPERS SHOE TREES SHOE SHINING

Products & Services

Jimmy's Shoe Repair offers the following product(s): Arch supports, Leather insoles, Shoe inserts, Shoe polish, Shoe trees, Waterproofing products, Shoe care products

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 4:00 PM
Method(s) of Payment
Cash
Checks
Refund and Exchange Policy

Industry Tips
Shoes - Retail
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.