Business ProfileforLuggage Forward, Inc.

Complaint and Request for ****************************** Dear Sir/*****,I hope this letter finds you well. I am reaching out to the Better Business Bureau to raise serious issues regarding the service provided to me by *******, especially after having chosen their premium plan with a promise of timely delivery.I placed my trust in Lugless for the delivery of my luggage under order number *********. For this service, I was charged $533 on shipping and an additional $159 for the premium plan assurance. The assurance was clear - my luggage was guaranteed to arrive by September 5th. Regrettably, it was delayed and didn't arrive until September 7th.To further complicate matters, even though the Lugless system indicated that my shipping label had been generated, there was no such reflection in the system upon verification. This glaring oversight forced me to engage directly with ***** to schedule a pickup. This was an unexpected inconvenience as I anticipated a seamless service from Lugless.The delay not only disrupted my itinerary but also escalated into unexpected financial outlays. I had packed essential items in my luggage, the absence of which compelled me to spend an additional $215 at Walmart.Even more concerning was the state of some of my items upon arrival. My $325 made in ***** ******************* cooker and $150 instant pot were damaged beyond repair, with exposed wires and a shattered base. Additionally, my $87 Le Creuset mug arrived in pieces.The decision to utilize ******** services was rooted in its reputed reliability. While I believe challenges are inevitable in any business, the manner in which they are addressed speaks volumes about the company's integrity and dedication towards its clientele.I sincerely hope that the Better Business Bureau will assist in mediating this situation. I seek reimbursement for my damaged goods and compensation for the unforeseen delay and expenses I incurred due to the service lapse.Warm regards,