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BBB Business Review

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BBB Accredited Business since

Hook, Line & Cable Securities, Inc.

Phone: (207) 985-3338 Fax: (207) 985-4339 77 Ross Rd, Kennebunk, ME 04043

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Hook, Line, & Cable Securities, Inc. installs alarm systems so that both commercial and residential customers can protect their investments. They offer 24 hour monitored burglar and fire alarm systems with water and low temperature and boiler failure detection services. The company was established in 1987 and incorporated in 2001 in Maine. The company employs 2 people. Mr. Eric Falconer and Ms. Diane Falconer are Co-Owners of the company. Any questions or problems may be directed to the attention of Mr. Falconer.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hook, Line & Cable Securities, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hook, Line & Cable Securities, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Hook, Line & Cable Securities, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: July 05, 2006 Business started: 01/01/1987 in ME Business incorporated 01/01/2001 in ME
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maine Department of Professional & Financial Regulation
35 State House Station , Augusta ME 04333
Phone Number: (207) 624-8500 or TTY: Maine relay 711
Fax Number: (207) 624-8690
The number is HP20027107.

Type of Entity


Business Management
Mr. Eric Falconer, Co-Owner
Contact Information
Principal: Mr. Eric Falconer, Co-Owner
Number of Employees


Business Category


Service Area
Hook, Line & Cable Securities, Inc. provides their services in MAINE.
Industry Tips
Buying a Home Security System Finding a Reliable Home Security System - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Hook, Line & Cable Securities, Inc. has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.