BBB Business Review

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This business is not BBB accredited.

Northern Essex Community College

Phone: (978) 556-3000 Fax: (978) 374-3723 100 Elliott Street, Haverhill, MA 01830

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Northern Essex Community College is engaged as a non-profit, higher education state community college. The firm offers associate degree and certificate programs with transfer and/or career emphasis in liberal arts, business, health professions, human services, office education, and technology. Established in Massachusetts in 1960, they have 900 employees. Northern Essex Community College's main campus is located in Haverhill with satellite locations in Lawrence, Reading & Newburyport. Mr. Joseph H. Brown is the Dean of Administration, Mr. Mark A. Casey is the Comptroller, and Ms. Mary E. Wilson is the Assistant to the President. Any questions or problems should be directed to the attention of Comptroller Mark Casey.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Northern Essex Community College include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Northern Essex Community College
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1960 Business started: 01/01/1960 in MA Business incorporated 11/30/1970 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Education
75 Pleasant Street , Malden MA 02148-5023
Phone Number: 781-338-3300 or TTY: 800-439-2370
Fax Number: 617-388-3394

Massachusetts Department of Education: Office of Certification
75 Pleasant Street , Malden MA 02148-9140
Phone Number: (781)338-3000 or TTY:(800) 439 2370
Fax Number: 781-388-3391

Type of Entity


Business Management
Mr. David Gingerella, VP Administration & Finance
Contact Information
Principal: Mr. David Gingerella, VP Administration & Finance
Number of Employees


Business Category

SCHOOLS-UNIVERSITIES & COLLEGES (ACADEMIC) Colleges, Universities, and Professional Schools (NAICS: 611310)

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.