Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since

Valore, Inc.

Phone: (617) 630-6100 Fax: (617) 630-1104 View Additional Phone Numbers 268 Summer St  Suite 502, Boston, MA 02210 View Additional Email Addresses http://www.valore.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Valore strives to bring efficiency and affordability to the textbook industry through its two unique platforms, ValoreBooks (acquired in 2012) and Boundless (acquired in 2015). ValoreBooks is a leading textbook marketplace that supports millions of students, thousands of sellers, and hundreds of bookstores to get the best prices when buying, renting and selling textbooks. Boundless is a digital publisher that empowers academic institutions and their faculty to drive student success through the use of high quality, cost effective, and scalable digital courseware. Together, ValoreBooks and Boundless are an agent of change in how course materials are created, acquired, distributed, and consumed.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Valore, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Valore, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Valore, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 30, 2006 Business started: 05/05/2006 in MA Business incorporated 01/18/2005 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/
Phone Number: (617) 727-3074 or TTY: (617) 727-2099
Fax Number: (617) 727-1944
The number is 22352.

Type of Entity

Corporation

Business Management
Mr. Patrick Kandianis, EVP/Co-Founder Mr. Kevin Walker, President
Contact Information
Principal: Mr. Patrick Kandianis, EVP/Co-Founder
Principal: Mr. Kevin Walker, President
Related Businesses
Boundless Learning, Inc.
Number of Employees

35

Business Category

EDUCATIONAL MATERIALS Commercial Banking (NAICS: 522110)

Products & Services

Valore, Inc. sells the following brand(s): Boundless, ValoreBooks

Method(s) of Payment
Check
Service Area
Valore, Inc. provides their services in MASSACHUSETTS.
Industry Tips
Buying Textbooks Educational Consultants Hiring a Tutor

Customer Review Rating plus BBB Rating Summary

Valore, Inc. has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.