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BBB Accredited Business since
Phone: (857) 247-8709 82 Main St, Norfolk, MA 02056
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Robert Roofing and Gutters, Inc is a full service roofing and home improvement company. The Business specializes in Shingles Corrugated, Sheet Metal, Elastomeric Roofing and Thermoplastic Roofing. Additional services include but are not limited to Roof Inspection, Construction, Replacement Installation and Maintenance Preventative, Seamless gutters, chimney building,pointing and cleaning, window installation and more. Free Estimates and emergency services are also offered.
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A BBB Accredited Business since
BBB has determined that Robert Roofing and Gutters, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Robert Roofing and Gutters, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is 179490.
Type of Entity
Business ManagementMr. Robert P. Greene, Owner
Number of Employees
ROOFING CONTRACTORS GUTTERS & DOWNSPOUTS HOME IMPROVEMENTS WINDOWS-REPAIRING CHIMNEY BUILDERS & REPAIRERS WINDOWS-INSTALLATION & SALES WINDOWS-REPLACEMENT CONTRACTORS - GUTTERS Roofing Contractors (NAICS: 238160)
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states that all workmanship is guaranteed for 10 years.
Service AreaRobert Roofing and Gutters, Inc. provides their services in ACUSHNET, ATTLEBORO, ATTLEBORO FALLS, ATTLEBORO FLS, BELLINGHAM, BERKLEY, BRIDGEWATER, CARVER, DARTMOUTH, EASTON, FAIRHAVEN, FALL RIVER, FOXBORO, FOXBOROUGH, HALIFAX, HANSON, LAKEVILLE, MARION, MATTAPOISETT, MIDDLEBORO, MIDDLEBOROUGH, N ATTLEBORO, N DARTMOUTH, NEW BEDFORD, NONQUITT, NORTH ATTLEBORO, NORTH DARTMOUTH, NORTON, PLAINVILLE, PLYMPTON, ROCHESTER, S ATTLEBORO, S DARTMOUTH, SOMERSET, SOUTH ATTLEBORO, SOUTH DARTMOUTH, SWANSEA, TAUNTON & WRENTHAM, MA.
Industry Tips27 Questions For Home Owners Finding a Reliable General Contractor - 5 Tips - Video Handyman Services Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Remodeling & Renovation Contractors Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
82 Main St
Norfolk, MA 02056 (857) 247-8709 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We hired Robert Roofing & Gutters Inc to do our roof. From the day they started work on our house, the nightmare of cascading problems began. There was no respect for our property, as they trampled & killed plants in our yard, created enourmous gouges & marks in our 2-year-old deck, broke a garden hose from it's connection to the spout, tour off a gutter downspout from our house, left trash & ciagrette butts all over our yard. My wife attempted to approach the owner, & was brushed off & made to feel that her complaints were not valid. Then she noticed that they had placed ridge cap shingles on the roof that were a completely different color than the roof shingles that were already in place. My wife was insistant that they recitfy the situation. First the roofing crew tried to convince her that they were the same color (brown roof & grey ridge cap shingles), then the owner tried to convince her that the shingle company (***) did not make a matching ridge cap. It was only when we did our own research that the owner said that the supply company he received the shingles from must have made a mistake. We insisted that he made the shingles match on our now lifetime shingled roof. Two months later we found a hole the size of a watermelon as we were trying to place insulation in our crawl space. The hole in placed in the triangular position as the roof meets with the face of the house and the smaller roof that covers our front door. The hole is visible from the outside as well as the inside, but luckily no water was able to enter as it is concealed by shingles. We immediately called the owner & he came out the next day. The owner was, to say the least, not interested in fixing the hole. The owner, Robert, stated that because it was not leaking, it was not his mistake. He was verbally confrontational as I held my *-year old in my arms. This company advertises "MY GOAL IS TO PROVIDE TOP NOTCH WORKMANSHIP..I WANT EVERY CUSTOMER TO BE MORE THAN SATISFIED WITH THE WORK THEY ARE HAVING DONE"
Desired Settlement: I would like our wrongs righted, but I do not want that man or crew near my property again. I want a partial refund for the damages preformed to our property as well as the hole we are left to fix ourselves. I also want to give you this information because he is the type to take advantage of any situation he can, as he did with my wife. This is not a business that should have an award posted on his website from Angie's list. I hope that my complaint gets posted so that others may be warned.
In Response to complaint # *******