Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Agero has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Agero

              400 Rivers Edge Dr Medford, MA 02155-5458

            • Agero

              PO Box 9145 Medford, MA 02155-9145

            • Agero

              1 Cabot Rd Medford, MA 02155

            • Agero

              2971 International Blvd Clarksville, TN 37040-6283

            • Agero

              3310 Us Highway 27 S Sebring, FL 33870-5440

            Business ProfileAgero

            Roadside Assistance
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            400 Rivers Edge Dr

            Medford, MA 02155-5458

            Get Directions
            Visit Website
            (781) 393-9300

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1.01/5

            Average of 292 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            516 complaints closed in last 3 years

            189 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Agero is a Roadside Assistance network offering consumers towing service, lockout service, tire changes, and electric vehicle charging. They also offer a Claims Management service and on-the-scene assistance for insurance carriers. 

            Business Details

            This is a multi-location business.

            Find a Location

            Agero has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Agero

                400 Rivers Edge Dr Medford, MA 02155-5458

              • Agero

                PO Box 9145 Medford, MA 02155-9145

              • Agero

                1 Cabot Rd Medford, MA 02155

              • Agero

                2971 International Blvd Clarksville, TN 37040-6283

              • Agero

                3310 Us Highway 27 S Sebring, FL 33870-5440

              Headquarters
              400 Rivers Edge Dr, Medford, MA 02155-5458
              BBB File Opened:
              10/21/1985
              Years in Business:
              52
              Business Started:
              1/1/1972
              Business Incorporated:
              6/27/1972
              Type of Entity:
              Corporation
              Number of Employees:
              2300
              Alternate Business Name
              • Drivers Elite
              • Cross Country Motor Club, Inc.
              • Infiniti Roadside Assistance
              • Volvo On-Call Advantage
              • Discover Drivers Premier
              • Drivers Premier
              • Kia / Hyundai/Nissan Roadside Assistance
              • Volkswagen Roadside Assistance
              • CCM Roadside Services
              • Audi Roadside Assistance
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Brian Rossi, Manager
              Contact Information

              Customer Contact

              • Mr. Brian Rossi, Manager
              Additional Contact Information

              Fax Numbers

              • (781) 395-6706
                Primary Fax
              • (931) 572-6629
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              516 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On July 1, 2023, Agero towed my vehicle to a repair shop due to a flat tire. After the car arrived to the repair shop, we noticed damage to the top of our vehicle (significant dent and scratch). I put in a claim, shared pictures, and shared a quote for the repair of the damage with Agero. The response from Agero is that the damage took place after the vehicle was dropped off. I had our ************** send pictures of that day to Agero which does show the damage from what I can tell. At this point I do not have confidence in their willingness to repair the damage they caused. I am asking for help to get the minor damage to our vehicle repaired. Agero Case# ***************
              Read More
              Read 515 More Complaints

              Customer Reviews

              292 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brelend W.

              03/15/2024

              I feel like I have been scammed by progressive. I called them to tow my audi. They sent me to agero. Agero sent out this local tow company called Gotta Go Towing LlC out of ***********************. They came a put my car on a dolly which tore the lining under my car off a when they picked it up the are on the truck crushed my radiator an it cost over $3000 to fix. It has been almost two months an agero has not paid me. They have not even contacted me to tell me anything about the claim. This company needs to be investigated. I am hiring a lawyer ****. Do not use this company and progressive is trash.

              Customer Response

              03/18/2024

              This how now been the 15th time I have contacted this company and they have yet again said that someone will contact me in ************************************************************************************************** supervisor on call and that the request has been put in for a call back. This is unacceptable. I have not had a vehicle since February 12th. Today is March 18th. This company has all the proof that the tow company Gotta Go Towing llc damage my car and they have not paid me for it. They have not even reached out to me to notify me what is going on with my case.
              Read 291 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.