Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since


Phone: (978) 745-2411 Fax: (978) 745-2471 231 Essex St, Salem, MA 01970

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Rockafellas Restaurant and Lounge serves lunch, dinner and offers live music in the lounge. Rockafellas offers private parties from 15 - 35 people. The company is open Sunday-Wednesday 11:30-10PM Thursday- Saturday 11:30-1AM. The live music is offered Wednesday thru Sunday. The company was established and incorporated in Massachusetts in 2003. The company employs 10 people. Mr. Dave McKillop and Mr. Kevin Marchino are the Owners and Operators of the company. All questions or problems may be directed to the attention of Mr. McKillop.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rockafellas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rockafellas include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rockafellas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 29, 2005 Business started: 01/01/2003 in MA Business incorporated 01/01/2003 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dave McKillop, Owner
Contact Information
Principal: Mr. Dave McKillop, Owner
Number of Employees


Business Category


Products & Services

Rockafellas offers the following product(s): Restaurant

Price Range: $$

Restaurant Details
Reservation URL: Menu URL: Cuisine: American
Hours of Operation
M: 11:30 AM - 1:00 AM
T: 11:30 AM - 1:00 AM
W: 11:30 AM - 1:00 AM
Th: 11:30 AM - 1:00 AM
F: 11:30 AM - 1:00 AM
S: 11:00 AM - 1:00 AM
Su: 11:00 AM - 11:00 PM
Method(s) of Payment
Alternate Business Names
Rockafellas Restaurant and Lounge
Industry Tips
Read Before You Sign Restaurants
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.