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Description

Pine Tree Food Equipment, Inc. provides a wide range of food service equipment, repair and maintenance services. They provide factory authorized service for over 120 manufacturers of cooking equipment. Pine Tree Food Equipment is a CFESA certified company, and their technicians are licensed for propane and natural gas in Maine and New Hampshire. The business has locations in the towns of Gray and Brewer, ME.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pine Tree Food Equipment, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pine Tree Food Equipment, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Pine Tree Food Equipment, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 10, 2005 Business started: 01/01/1989 in ME Business incorporated 04/21/1995 in ME
Type of Entity

Corporation

Business Management
Mr. Jeff Marquis, Parts Manager Mr. Gary Potvin, President Mr. Dan Poulin, Vice-President Operations
Contact Information
Customer Contact: Ms. Jan Castagna, Exec
Customer Contact: Mr. Jeff Marquis, Parts Manager
Customer Contact: Mr. Gary Potvin, President
Customer Contact: Mr. Dan Poulin, Vice-President Operations
Number of Employees

26

Business Category

RESTAURANT EQUIPMENT & SUPPLIES RESTAURANT EQUIPMENT-REPAIRING & SERVICE Other Commercial Equipment Merchant Wholesalers (NAICS: 423440)

Products & Services

Pine Tree Food Equipment, Inc. offers the following product(s): Commercial Kitchen Equipment

Hours of Operation
M: 8:00 AM - 4:30 PM
T: 8:00 AM - 4:30 PM
W: 8:00 AM - 4:30 PM
Th: 8:00 AM - 4:30 PM
F: 8:00 AM - 4:30 PM
S: Closed
Su: Closed
Emergency Service 24/7
Method(s) of Payment
Cash
Check
Visa
MasterCard
Refund and Exchange Policy
120 days
Service Area
Pine Tree Food Equipment, Inc. provides their services in MAINE.Pine Tree Food Equipment, Inc. provides their services in NEWINGTON & PORTSMOUTH, NH.
Industry Tips
Restaurants

Customer Review Rating plus BBB Rating Summary

Pine Tree Food Equipment, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.