Business ProfileforSterling Management LLC

I am writing to express my dissatisfaction with my timeshare. We were promised easy exchanges, access to specific locations, and affordable fees, which have not been fulfilled. We tried reaching out to cancel and this company wants $2500 to cancel. We have already lost a lot of money by purchasing this vacation plan and we were greatly misled into this purchase. We should not have to pay anything.Our initial meeting was extended for three hours, causing inconvenience. We have only managed to use the home resort twice and exchange a week once, despite being promised availability. The promised day-use at ******** was non-existent and the exchange process with ********************** was ****** complex.Maintenance fees have increased while the quality of our resort has declined. We have been unable to sell back the unit, burdening our children with financial obligations.The timeshare has become a financial burden rather than a source of enjoyment. We request that the fee to exit this ownership be waived and urge BBB to address these issues promptly.