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InnSeason Resorts

Additional Locations

Phone: (800) 228-2968 212 Mid Tech Dr, West Yarmouth, MA 02673 http://www.innseasonresorts.com

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Description

InnSeason Resorts offers resort facilities in Massachusetts, New Hampshire, and Maine. Some resorts are sold/operated as timeshares; others are sold through a club system allowing owners access and privileges at several resorts; some are operated as standard hotels.  The company policy states that a full refund is offered on rooms if the cancellation is one week in advance. Otherwise, a one night cancellation fee applies. Regarding timeshares: A full refund is offered if within regulatory recession period. (A 10-day rescession period is observed in all states).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for InnSeason Resorts include:

  • 13 complaints filed against business

Factors that raised the rating for InnSeason Resorts include:

  • Length of time business has been operating.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

3 Customer Reviews on InnSeason Resorts
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

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BBB file opened: April 24, 2006 Business started: 01/01/2004 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William E. Curran, C.E.O.
Contact Information
Principal: Mr. William E. Curran, C.E.O.
Number of Employees

200

Business Category

RESORTS

Alternate Business Names
InnSeason Vacation Club R&B Development, LLC The Southern Peaks Companies
Additional Tradenames, Addresses & Phone Numbers

InnSeason Resorts Corporate Offices 508-957-1800

InnSeason Vacation Club Reservations 888-333-1535

InnSeason Vacation Club Dues 888-333-6757

InnSeason Vacation Network 800-582-6100

Interval International InnSeason Desk 866-522-1466

Loan Payment Information 888-491-5748

Maintenance Fee Information 888-333-6757

Mortgage Payment Information 800-426-2184

New Owner Services 888-333-1535

Owner Services 800-582-6100

Reservations 866-873-2766

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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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