BBB Business Review
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BBB Accredited Business since
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Caribbean Villas & Resorts Management Company is a property management firm which offers short-term rentals in the U.S. Virgin Islands. The company was established and incorporated in the U.S. Virgin Islands in 1984. Ms. Diane Jannelle is the Owner and Operations Manager and Mr. Richard Clark is Owner and President of the company. Inquiries or complaints should be directed to either of the people mentioned above. The firm requires a 50% deposit by check which is due within 7 days of the booking date. The balance is due 30 days prior to arrival. The business states that if the reservation is cancelled within 60 days of the arrival date, the 50% deposit is forfeited. If the reservation is cancelled within 30 days of arrival date, there is no refund. If cancellation is made outside of 60 days, a 10% total room charge is forfeited. The firm states it offers cancellation insurance.
A BBB Accredited Business since
BBB has determined that Caribbean Villas & Resorts Management Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Caribbean Villas & Resorts Management Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Diane Jannelle, Owner
Number of Employees
RESORTS Hotels (except Casino Hotels) and Motels (NAICS: 721110)
Products & Services
Caribbean Villas & Resorts Management Company offers the following product(s): Vacation rentals