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BBB Accredited Business since

Sudbury Taylor Rental

Phone: (800) 564-7368 Fax: (978) 443-0072 712 Boston Post Rd, Sudbury, MA 01776 http://www.sudburytaylor.com



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Description

Sudbury Taylor Rental is a general rental center. The company provides such items as party goods, garden equipment, contractor equipment and office equipment. The business is an authorized sales and servicing dealer for Dixie Chopper Commercial Lawn Mowers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sudbury Taylor Rental meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sudbury Taylor Rental include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Sudbury Taylor Rental
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 03, 2004 Business started: 09/01/1971 in MA Business incorporated 01/01/1976 in MA
Type of Entity

Corporation

Business Management
Mr. Paul G. Martel, Vice President
Contact Information
Principal: Mr. Paul G. Martel, Vice President
Number of Employees

8

Business Category

RENTAL SERVICE STORES & YARDS PARTY SUPPLIES GRILLS-CHARCOAL & GAS WEDDING SUPPLIES & SERVICES TOOLS-RENTING TENTS-RENTING General Rental Centers (NAICS: 532310)

Products & Services

Sudbury Taylor Rental sells the following brand(s): Core Battery String Trimmers & Blowers, Dixie Chopper Commercial Lawn Mowers, Dixie Chopper Commercial Riding Lawn Mowers, Westinghouse Portable Generators

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 5:00 PM
Su: Closed
Method(s) of Payment
Cash
Check
American Express
MasterCard
Visa
Discover
Refund and Exchange Policy
The business states if a customer has a problem with a piece of equipment we ask them to call us. Sometimes it is operator error so we can offer advice over the phone to help them get started.  If the equipment is broken we may ask the customer to try to do the repair if quick and easy, this is often the fastest solution.  Otherwise, we often exchange the machine and give the customer more time to finish the job. We try to make the customer happy!
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Customer Review Rating plus BBB Rating Summary

Sudbury Taylor Rental has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.