BBB Business Review

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This business is not BBB accredited.

Vacation Home Rentals, Inc.

Phone: (978) 255-1827 226 Causeway St Fl 2, Boston, MA 02114 http://www.vacationhomerentals.com


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Description

Vacation Home Rentals is an online listing service for vacation properties.  All rental transactions occur between the renter and the property owner directly.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Vacation Home Rentals, Inc. include:

  • 37 complaint(s) filed against business
  • Failure to respond to 13 complaint(s) filed against business

Factors that raised the rating for Vacation Home Rentals, Inc. include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Vacation Home Rentals, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: February 28, 2008 Business started: 02/28/2008 in MA Business started locally: 05/23/2012 Business incorporated 02/14/2011 in DE
Type of Entity

Corporation

Business Management
Ms. Raeanna Skinner , Customer Service
Contact Information
Principal: Ms. Raeanna Skinner , Customer Service
Related Businesses
Tripadvisor FlipKey, Inc
Number of Employees

5

Business Category

REAL ESTATE VACATION RENTALS VACATION RENTALS APARTMENT FINDING & RENTAL SERVICE ADVERTISING-DIRECTORY & GUIDE Offices of Real Estate Agents and Brokers (NAICS: 531210)

Method(s) of Payment
Visa
MasterCard
Discover
American Express
PayPal
Check
Alternate Business Names
Vacationhomerentals
Industry Tips
Apartments Apartments - 5 Tips - Video Buying a Timeshare Planning a Tour Vacation Real Estate Renting a Vacation Home - 5 Tips - Video Selling a Timeshare - 5 Tips - Video Vacation Home Rental Vacation Tips

Customer Review Rating plus BBB Rating Summary

Vacation Home Rentals, Inc. has received 1.03 out of 5 stars based on 10 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.