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SWAT Environmental

Phone: (978) 261-5401 View Additional Phone Numbers 121 Boston Post Rd Ste 3, Sudbury, MA 01776 http://www.swatenvironmental.com

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Description

Soil, Water & Air Technologies (S.W.A.T. Environmental) provides solutions for vapor intrusion and soil gas problems in residential and commercial properties.  The business installs sub-slab depressurization, HRV & custom systems to address and mitigate radon gas as well as various VOC's (volatile organic compounds).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for SWAT Environmental include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on SWAT Environmental
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: January 02, 2013 Business started: 03/19/2000 in MA Business incorporated: 02/04/2013 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8700
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 174397.

Type of Entity

Corporation

Business Management
Mr. Adam T Neale, President & Owner
Contact Information
Principal: Mr. Adam T Neale, President & Owner
Number of Employees

7

Business Category

RADON MITIGATION ENVIRONMENTAL & ECOLOGICAL PRODUCTS & SERVICES RADON TESTING & SERVICES Testing Laboratories (NAICS: 541380)

Products & Services

SWAT Environmental offers the following product(s): Mitigation Systems, Monitors, Test Kits

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Service Area
SWAT Environmental provides their services in MASSACHUSETTS.
MA, NH
Alternate Business Names
Northeast Environmental Services, Inc. Soil, Water & Air Technologies
Industry Tips
27 Questions For Home Owners

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    121 Boston Post Rd Ste 3

    Sudbury, MA 01776 (978) 261-5401 (800) 667-2366

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 667-2366(Phone)
  • (978) 261-5503 (Fax)
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Complaint Detail(s)

11/20/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I called SWAT, got an estimate, asked that they add in the warranty that they guarantee to get level under 4. they agreed to add that in. Now that I have the system , I am getting a test at a 7.1 . They wont fix it, I need to buy a $195 part because i "opted out of the super fan", I had no clue that the under 4 level was contingent on a super fan, no one told me that and I relly tried to do my homework on this. I wanted to avoid needing addiotional upgrades so I tried to nip it in the bud as a part of the sale. Nope, levels are still over 4 and Swat wont do anything unless I pay up.

Desired Settlement: I just want the levels to be under 4 as promised.

Business Response: There was clearly a miscommunication between a sales representative and this customer, which I apologize for.  We warranty our work to attain radon levels < 3.9 pCi/L and will always respond to and fix situations where that level is not met.  This issue has been addressed with the call center representative and will not happen again.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company came out and installed a radon mitigation system in my basement. 2 weeks after being installed it stopped working. They made another appointment to send a technician out and that person arrived 4 hours before the scheduled timeframe. They then put a whole new fan system in. However, when they left the fan was still not working so they said there must be a blown fuse. Upon further investigation there was no blown fuse, but really bad wiring done by the original installer from the company. My husband had to fix this. We were making the payment in 2 installments. We made the first adn were told we had 30 days to make the rest. They ended up charging our account 2 weeks later, without our permission. Then yesterday we get a bill in the mail for them having to come out and "fix" the system after it stopped working 2 weeks after installation.

Desired Settlement: I would like for people to know what this company is capable of. I will also not be paying an additional fee for them not installing the equipment properly.

Business Response: We operate out of Sudbury Mass, this was not our customer she would need contact SWAt in Pa.  800-No Radon

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Friday,December 28, 2012, at aproximately 12:30 pm, my father: ***** ** ******, of ** ******* St., ********, MA, made an appointment, via telephone, with Air Quality Control Agency to come to his home the next day, Sat, December 29, to install a radon mitigation system. -- "*****" - 1-800-667-2366, x ***, took our information.At approximately 4:50 pm. on Friday, December 28, I called Air Quality Control Agency, on my father's behalf, to cancel this appointment. I spoke with ***** and let him know to please cancel his technician, because my father had contracted with another agency (one that is local and my father, who is ** years old, is more comfortable with). ***** was polite and thanked me for the call.Today my father received a call from Air Quality Control (from "******") who let my father know that a technician would be enroute. When my father explained that this appointment had been canceled the day before (only a few hours after it was made), ****** told my father that he would be responsible for a $195.00 canceelation fee - even though no one came to the home and even though the appointment was canceled.I telephoned to speak with *****, who was unavailable. "*******" let me knwow that my dad would be billed the $195 because there was less than 24 hour notice of cancelation. I explained that the appt. itself was canceled in less than 5 hours of being placed. I also let him know that nothing was signed. He insisted that my **-year old dad would still be liable for $195. I let him know that my dad would NOT be paying this fee.

Desired Settlement: I would like the BBB to intervene regarding this dubious billing by Air Quality Control Agency.

Business Response: The cancellation fee has been waived.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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