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          Project Repat has 1 locations, listed below.

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            Business ProfileforProject Repat

            Quilts

            At-a-glance

            Customer Reviews

            4.85/5stars

            Average of 182 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Project Repat makes Custom t-shirt quilts. Each product is made in the USA and made with 100% recycled material. 
            Project Repat

            Products & Services

            Custom t-shirt quilts, Hand made quilts

            Business Details

            BBB File Opened:
            3/1/2016
            Years in Business:
            12
            Business Started:
            2/1/2012
            Business Incorporated:
            6/21/2012
            Type of Entity:
            Corporation
            Number of Employees:
            3
            Alternate Business Name
            • Repat, Inc.
            Business Management
            • Mr. Nathan Rothstein, President
            Contact Information

            Principal

            • Mr. Nathan Rothstein, President

            Customer Contact

            • Mr. Nathan Rothstein, President
            Additional Contact Information

            Email Addresses

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/11/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            My brother and I sent in 6 lap size quilts to be made on 10/23/23. Three of them we paid an additional $10 to expedite for Christmas delivery. We also paid Project Repat directly $138.00 for shipping. They advertize priority mail shipping. We both were told that we needed to pay additional fees at $8.01 to enlarge size of square. We each paid the addional fees and the first 3 quilts were returned within a week. They were NOT shipped priority mail instead were shipped to us back **** Ground Advantage. They offered this service. However, this cost was overcharged. It is only $9.00 each way. I have sent in 2 emails, the first was sent 11/8 and replied back by ****************** that this fee was a label we purchased through **** and that fee determined by them, not able to process any refund on postage. I sent another email again stating the prices I paid them were not correct. no response to that email. they overcharged (my credit card statement does NOT say ****) us $6 x 6 quilts. I asked for that to be refunded. I also would like the $30 expedite shipping costs to get the quilts back to us b4 Christmas. The other quilts came in a week later. SO all quilts have been received as of 11/17/23. I am happy with the lap quilts but their customer service is terrible.
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            Customer Reviews

            182 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JUAN V

            12/31/2023

            Spent $80 for a quilt. Followed instructions and cut up all the **shirts to get ready for shipping. Go to their FAQ and they talk about buying shipping labels in bulk to pass the savings on to you. When it comes time to actually purchase the shipping labels they wanted $60. Clearly they are padding their prices with "shipping" and "handling" charges like it's an as seen on TV deal. At this point I feel like I don't have a choice since it was bought as a gift and the shirts are already cut up. Found the pricing incredibly deceptive. Buyer beware.

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            Better Business Bureau in Eastern MA, ME, RI & VT

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