Business ProfileforBuildium, LLC

We have had nothing but issues with Buildium since branching off and starting do manage others properties through our new LLC, Rightside. We have used Buildium for years for our other business ******************************* Our bank (Baselane) recently underwent a processor change, resulting in them providing us a new Routing/Account number. For the last several months, our account has been put on a processing hold and funds have been held when we send an owner draw. I think it was finally resolved last month, yet our owner still has not received his draw that we sent on 3/1. In addition, our Retail Cash account has not worked since this change. I have called and emailed, and can not get anyone to help me or respond to me anymore - I send an email on the same chain weekly -- NO ********* ***** silence. The agent originally told us we needed to Re-Apply for retail cash, but not to worry that we wouldn't be charged and that if we did they would refund. We were not only charged, but never refunded to my knowledge and Retail Cash STILL doesn't work. I was working with ****** in ***************** Lastly- We have relied on APM to drive leads to us. 95% of them are fake, people not understanding why we are calling and we have spent a ridiculous amount of money on leads that are not vetted before coming to us. Any ******* can submit this form with fake information and we are expected to eat the cost. I am beginning to think it is another competitor trying to submit so many leads that it disables others from getting them. We are highly considering offloading both businesses from Buildium. I can not believe how poor the customer support is and I am running out of excuses for our tenants / owner on why we consistently drop the ball on such important things -- Rent collection and Draws.