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BBB Business Review Reliability Report for
VistaPrint USA, Inc.

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 82218
Business Name:
VistaPrint USA, Inc.
Business Address: 95 Hayden Avenue
Lexington, MA 02421
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 1/1/1999
Type of Entity: Corporation
Incorporated: 1999 in DE
Principal:
Robert Keane, President
Customer Service Contact:
Michelle Healy, Customer Care Director
Number of Employees: 900
Phone Number:
(781) 890-8434
(800) 721-6214
Fax Number:
(781) 676-0601
BBB Accreditation: This business is not a BBB Accredited Business

Type of Business:
PRINTERS
E-COMMERCE
INTERNET SERVICES
Website Address:

http://www.vistaprint.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

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Business Management

Mr. Robert Keane , President
Ms. Michelle Healy , Customer Care Director
Ms. Janet Holian , Chief Marketing Officer
Mr. Jason Keith , Senior Public Relations Manager

BBB Accreditation

This business is not a BBB Accredited Business.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

The Better Business Bureau wrote to Vista Print USA, Inc. and asked the company to substantiate the following claims made on the company's website: 250 Business Cards Free, Free Custom Printed Business Cards, Satisfaction Guaranteed, Best Printing, Best Prices. The company responded to the Bureau's request for written substantiation on 04/19/04 addressing the free offer claims, however the Bureau determined that the company's response did not substantiate the claims, and the company has not removed the claims from their website. As of 07/06/04 the company has not responded to the Bureau regarding ther Best Printing and Best Prices claims, and the claims have not been removed from the company's website.

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 470 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 470 complaint(s) closed in the last 36 months, 167 were closed in the last 12 months.

These complaints concerned:

14 regarding Advertising Issues
8 regarding Contract Issues
313 regarding Credit, Billing or Collection Issues
34 regarding Customer Service Issues
20 regarding Delivery Issues
11 regarding Product Quality Issues
20 regarding Refund or Exchange Issues
1 regarding Repair Issues
22 regarding Sales Practice Issues
27 regarding Service Issues

These complaints were closed as:

52 Administratively Closed
416 Resolved
2 Unresolved


 

Positive Customer Feedback

Positive Customer Feedback

This Business has 2 Excellent & 0 Good compliment(s) in the last 36 months.

 

Products & Services

Vista Print USA, Inc. offers full color printing services via the Internet. The company custom designs and prints business cards, envelopes, letterheads, and postcards. Customers can self-design and personalize the products to suit their needs by choosing different backgrounds, effects, images, and layouts. The company headquarters are located at 22 Victoria Street, Hamilton, Bermuda HM12.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 82218

Report as of: 2/8/2010
Copyright © 2010 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont